Description:
Job Summary
The Housekeeping Manager oversees all housekeeping operations and team members. The Housekeeping Manager is responsible for ensuring labor and quality standards are upheld and assists with establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.
Essential Duties and Responsibilities
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Oversees housekeeping, laundry and public area team members with the authority to interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints
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Ensures all guests are provided superior room and public area cleanliness
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Monitors and oversees department budget including payroll and product inventories
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Ensures the compliance of health and safety standards
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Assists with monitoring and upholding procedures for control of supplies and keys
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Establishes daily room inspection program
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Ensures department reporting is completed promptly and accurately
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Maintains knowledge, skills, and abilities needed?to perform any position in the department
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Maintains accurate lost and found log and upholds related policies and procedures
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Handles chemicals and cleaning supplies with care and in accordance to standards
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Operates commercial laundry and cleaning equipment
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Performs additional responsibilities as assigned by leadership
Requirements:
Qualifications
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Strong interpersonal and communication skills
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Strong organizational skills and attention to detail
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Ability to handle stressful situations with poise and professionalism
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Strong leadership and a professional image
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Conduct work-related functions in a professional manner
