Buyer/Customer Service Specialist
$63 - $68k Exempt
SoPark Corporation, a contract electronics service provider supplying OEM’s with printed circuit board and electromechanical assemblies, is looking for an experienced Buyer/Customer Service Specialist to work with several divisions of the company to maintain production and quality by ensuring that customers are treated with respect, orders are followed through in a timely fashion, and that each piece that goes into an order is purchased following the SoPark quality and ISO standards.
Position Summary:
The ideal candidate will be accountable for the development and maintenance of a material plan in support of customer requirements and company objectives. This includes the planning and scheduling of manufactured/purchased parts, monitoring and reporting part availability/building status of customer orders/interfacing with various teams to ensure maximum productivity and quality while supporting the policies, goals, and objectives of the company.
Essential Duties and Responsibilities:
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Communicates with customers via email, phone or in person and manages orders for product.
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Keeps customers informed regarding status of production orders.
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Addresses complaints concerning billing or product, refers complaints to appropriate departments for follow up, and makes adjustments as necessary.
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Sourcing suppliers based on price, availability, necessity, quality and logistical expenses.
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Identifies and implements ideas for performance improvement, cost savings and supplier/supply strategy.
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Negotiating sale agreements and supply contracts in ways that benefit their company.
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Monitor supplier performance metrics and resolve escalated supply or quality concerns
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Set up and maintains safety stock and reorder quantities on our MRP software system.
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Review MRP system to release or reschedule materials as required.
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Perform critical internal and external expediting.
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Review BOM’s, and ECO’s to determine purchasing actions as necessary.
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Approving invoices for payments as required
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Assist the Sales and Quoting Department to follow up on quotes and secure purchase orders for long lead parts or material authorization purchase orders
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Manage new assemblies and communicate to other departments; Purchasing, Production, Customer Service, Quoting, and Engineering all steps taken already and necessary steps to be taken
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Manage the excess inventory for new assemblies.
Education and/or Experience:
Associates degree or better in business from an accredited college or three years related experience and/or training; or equivalent combination of education and experience.
Skills required:
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Excellent verbal and written communication skills
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Organizational skills
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Computer skills
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Excellent customer service skills
Benefits:
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Medical Insurance
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Dental Insurance
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Vision Insurance
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Health Reimbursement Account
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Paid Holidays
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Paid Time Off
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Sick Time
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401k
