Job Summary
To provide safe, reliable, professional, and customer-focused transportation services for the Mount Community, including inter-campus shuttle operations, transportation to major transit hubs, and support for charter transportation requests. This is a part-time and regular full-time position
Full Time: https://msmu.interviewexchange.com/jobofferdetails.jsp?JOBID=201959
Part Time: https://msmu.interviewexchange.com/jobofferdetails.jsp?JOBID=201960
Responsibilities
- Transports members of the Mount Community, including students, faculty, staff, CSJ Sisters, and authorized guests, between the Chalon and Doheny campuses, major transit hubs, and other assigned destinations
- Provides remarkable customer service by greeting, welcoming, and assisting passengers with boarding and exiting vehicles, including passengers requiring ADA accommodations
- Operates shuttles and other MSMU vehicles safely, courteously, and efficiently while complying with all applicable traffic laws, safety regulations, and University policies
- Maintains scheduled routes and transportation assignments by arriving and departing designated stops on time and adhering to established schedules
- Conducts comprehensive pre-trip and post-trip vehicle inspections and complete all required inspection reports, ensuring vehicles are safe and operational before service
- Monitors vehicle condition and promptly report mechanical issues, safety concerns, damage, or maintenance needs to Dispatch or the Manager on Duty (MOD)
- Maintain communication with Dispatch, on-site management, and fellow drivers regarding route status, delays, incidents, passenger needs, and operational updates
- Announces route information, stop locations, service interruptions, and delays to passengers in a professional manner
- Monitors traffic, road conditions, weather, and other factors that may affect service and promptly communicate potential impacts to Dispatch or the MOD
- Reports accidents, injuries, vehicle damage, safety concerns, and unusual incidents in accordance with University procedures.
- Maintains the cleanliness and appearance of assigned vehicles, including sweeping, mopping, window cleaning, trash removal, and adherence to lost-and-found procedures
- Utilizes mobile devices, tablets, and transportation software to manage reservations, access route information, communicate with Dispatch, and navigate University systems
- Completes and maintains accurate daily reports, inspection forms, mileage logs, fueling records, and other required documentation.
- Fuels and services assigned gasoline or CNG vehicles as required
- Transports vehicles for maintenance, repairs, inspections, fueling, cleaning, or other assigned operational needs
- Assists with special requests, emergency transportation operations, and charter transportation services as needed
- Maintains all required licenses, endorsements, certifications, and training necessary to perform job duties
- Maintains the highest standards of safety, professionalism, customer service, and regulatory compliance
- Performs other duties as assigned
Other Duties and Responsibilities:
- Must be able to work weekends and adapt to varying schedules
- Performs other job-related duties and special assignments as directed by management
- Assists with University events, emergency transportation operations, training activities, and service disruptions as needed
- Participates in required meetings, training programs, safety briefings, and professional development activities
Qualifications
- Knowledge of transportation, customer service, and industry best practices
- Knowledge of California commercial driving laws, regulations, and safe operating procedures
- Knowledge of defensive driving techniques and accident prevention practices
- Knowledge of passenger transportation safety requirements, including ADA accessibility procedures
- Basic knowledge of vehicle inspection procedures and reporting requirements
Abilities and Skills:
- Ability to communicate professionally and effectively with students, faculty, staff, visitors, and supervisors
- Ability to exercise sound judgment and make timely decisions in routine and emergency situations
- Ability to work independently with minimal supervision while maintaining accountability
- Ability to maintain professionalism and composure in stressful situations
- Strong customer service, interpersonal, organizational, and communication skills
- Ability to safely operate passenger vehicles with seating capacities of up to 33 passengers
- Ability to safely load, secure, and unload passengers, including individuals utilizing mobility devices
- Ability to utilize mobile devices, tablets, navigation systems, and transportation software
- Ability to work flexible schedules, including evenings, weekends, holidays, and special events
- Ability to work outdoors and in varied weather conditions
- Ability to bend, kneel, squat, climb steps, enter and exit vehicles repeatedly throughout a shift, and adjust vehicle seating, mirrors, and other equipment necessary for safe vehicle operation
- Ability to lift and move up to 50 pounds occasionally
Education:
- High school diploma, GED or equivalent
Experience:
- Minimum of two (2) years of customer service experience
- Minimum of two (2) years of experience operating commercial passenger vehicles with a Class B Commercial Driver License and Passenger Endorsement
- Experience transporting passengers in a university, transit, hospitality, healthcare, or similar customer-focused environment preferred
- Experience working with individuals from diverse backgrounds and cultures
Licenses and Certifications:
- Valid California Class B Commercial Driver License (CDL) with Passenger (P) endorsement required
- Valid Medical Examiner's Certificate (DOT Medical Card) required
- Must maintain eligibility under the California DMV Employer Pull Notice (EPN) Program
- Must maintain an acceptable driving record throughout employment
Other Requirements:
- Must pass a pre-employment background check, DOT drug and alcohol screening, and any subsequent testing required by federal regulations
- Must comply with all applicable Federal Motor Carrier Safety Administration (FMCSA), Department of Transportation (DOT), California Highway Patrol (CHP), state, local, and University policies and regulations
- Ability to read, write, and communicate effectively in English
- Must maintain all required licenses, endorsements, certifications, and qualifications as a condition of employment
- Must be available to work flexible schedules, including evenings, weekends, holidays, emergency operations, and special events as needed
- Must successfully complete University-provided defensive driving, passenger assistance, ADA, customer service, and safety training programs
Pay: $25.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
