We are seeking a Senior Endpoint & Enterprise Browser Management Specialist to ensure secure, reliable, and fully governed browser operations across DFW's environment. This role supports mission-critical functions, including policy management, Intune/MECM deployment, security integration, and escalation response, which are essential for maintaining compliance, service stability, and user productivity. The ideal candidate will bring deep expertise in enterprise browser management, Microsoft Intune/MECM deployment, security integration, and enterprise endpoint management.
- Partner closely with Endpoint Engineering, the Technology Solutions Desk, Security, and SNOW Administration teams to deliver a secure, consistent, and reliable browser experience across the organization.
- Administer and maintain the Island Enterprise Browser console, including configuration baselines, RBAC, and environment segmentation.
- Build, maintain, and enforce enterprise browser security policies, including DLP restrictions, upload/download controls, watermarking, clipboard restrictions, file isolation, site permissions, certificates, site isolation, and extension governance.
- Deploy, package, configure, and maintain Island Enterprise Browser installations, updates, and sanctioned extensions using Microsoft Intune and/or Microsoft MECM (SCCM).
- Serve as the primary L2/L3 escalation point for Island browser-related incidents, including policy failures, extension issues, installation errors, configuration issues, and performance problems.
- Integrate Island Enterprise Browser with enterprise security and identity platforms to support secure access and policy enforcement.
- Work in a complex endpoint environment, including cross-platform support, cloud integrations, mobile device management, and advanced security requirements.
- Handle day-to-day administration while contributing to long-term endpoint strategy and infrastructure modernization initiatives.
- Participate in major incident response, perform root cause analysis (RCA), and coordinate issue resolution with engineering, security, support, and vendor teams.
- Experience administering enterprise endpoint devices, including Windows desktops, laptops, and mobile devices, within a Microsoft enterprise environment.
- Experience supporting secure, compliant enterprise browser environments in large organizations.
- Experience working within enterprise change management processes, including phased deployments, release management, and rollback procedures.
- Experience with Endpoint Management Tools - Microsoft Intune, Microsoft MECM (SCCM), and JAMF.
- Experience packaging, deploying, and maintaining browser installations, updates, and extensions using IntuneWin, MSI, or EXE deployment methods.
- Experience with enterprise security and identity platforms such as Microsoft Entra ID (Azure AD), Okta, and Microsoft Defender for Endpoint.
- Experience creating and maintaining technical documentation, standard operating procedures (SOPs), knowledge base articles, deployment documentation, and operational runbooks.
- Experience using PowerShell scripting to automate browser administration, deployment, or troubleshooting.
