This is an excellent opportunity for an IT professional who enjoys the people side of technology and is looking to expand their impact in a collaborative, service-focused organization. If you're passionate about delivering exceptional support, solving problems, and building relationships while growing your technical expertise, we'd love to hear from you.
You will respond to and resolve daily technical support requests involving desktops, laptops, VoIP phones, printers, scanners, copiers, and network connectivity
You will systematically analyze, troubleshoot, and resolve employee technology issues while providing clear communication throughout the support process
You have strong communication and customer service skills and can explain technical concepts to non-technical users
You are organized, self-motivated, and able to manage multiple support requests and priorities effectively
You are collaborative, coachable, and willing to continuously learn new technologies, software applications, and support processes
You can make sense of complex technical issues and efficiently problem solve for successful outcomes
You assist with employee onboarding and offboarding, including workstation setup, system access, and technology deployment
You help maintain IT inventory, documentation, knowledge base resources, and standard operating procedures
You participate in IT projects and technology initiatives that support TRICOR's continued growth
You build trusted relationships with employees and provide a best-in-class technology support experience
Associate's Degree in Information Technology, Computer Science, or a related field preferred
One or more years of experience in a technical support, help desk, or IT support role preferred
Proficiency with Microsoft Office applications and standard business technology tools
Basic understanding of LAN and WAN networking concepts
Familiarity with routers, switches, firewalls, and network troubleshooting
Basic understanding of cloud-based systems such as Microsoft 365 administration and user account management
Experience with help desk ticketing systems and remote support tools preferred
Experience with Applied Systems Epic or similar agency management systems preferred
Ability to maintain confidentiality and security of company information
Day travel to and from various TRICOR locations may be required
To learn more about TRICOR, LLC and apply, visit our Careers page at www.tricorinsurance.com/tricor-careers.
