Job Summary
ReThink Mental Health and Wellness is thriving, and we are looking for a front office medical assistant! We are excited in our search to find a a positive, dynamic and detail-oriented Medical Assistant Receptionist to join our healthcare team.
We are an outpatient interventional and integrative psychiatry practice that specializes in treating First Responders, Military, Veterans, Frontline Medical Personnel and their families. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing a wide range of administrative duties. Your energetic approach will help create a welcoming environment, ensuring smooth clinic operations and accurate documentation.
You will also have exciting opportunities to be cross-trained and participate in assisting our patients with rapid transcranial magnetic stimulation (rTMS) treatments, Spravato esketamine treatments, and additional training opportunities as they come available. We take care of our staff, help them grow with crosstraining and education opportunities. We believe everyone has a gift and potential, and we want to help you grow!
Our perfect candidate….
- Is both supportive of and passionate about helping our Police, Fire, EMS, Frontline Medical, and Military service men and women achieve optimal physical and mental wellness and providing a safe space for them to receive care, so they can enjoy a life they love. Even if you have background experience in or with any of these roles!
- Has experience as a front office Medical Assistant and receptionist.
- Has excellent customer service, multitasking, and communication skills
- Detail-oriented and strong organizational skills
- Committed to quality documentation and billing practices
- Is open to continued training in patient care, handling and communication
- Is excited to participate in the growth of the clinic via Internal Referrals, Health Events, and community outreach
- Possess strong computer skills and familiarity with electronic health record (EHR) systems, and a passion for supporting patient care.
- This paid position offers an exciting opportunity to grow within a fast-paced medical setting while making a meaningful difference in patients’ lives.
BENEFITS: If you invest your career with us, we’ll invest in you!
- Paid Training
- Team Building Activities
- On-site gym, Sauna included at no cost to employees
- On site therapy dog for staff and patients
- Celebrations/bonuses for reaching our goals
- No weekends or holidays
- Paid Holidays
- 401K
- PTO
- Paid sick time
Responsibilities
- Greet patients warmly and assist with check-in and check-out procedures using various EMR (electronic medical record) and other digital tools.
- Verify insurance coverage, perform insurance eligibility checks, and process payments or co-pays efficiently.
- Schedule patient appointments accurately utilizing medical scheduling software and coordinate follow-up visits as needed.
- Manage multi-line phone systems with professional phone etiquette, directing calls appropriately and taking detailed messages.
- Review and update medical records, ensuring all documentation complies with HIPAA regulations and is accurately entered into the system.
- Assist with insurance verification, prior authorizations, collecting payments and copays
- Support clinic operations by filing documents, managing patient files, and maintaining organized office records.
- Collaborate with Office Manger and medical staff to facilitate smooth patient flow and ensure timely care plans are communicated effectively.
- Opportunity to cross train as TMS technician!
Qaulifications
- 1 Year Medical Receptionist Experience Required
- Certified Medical Assistant Required
- Extensive experience with EMR (Electronic Medical Records) systems, AdvancedMD EMR knowledge helpful, but not required
- Strong knowledge of medical terminology, CPT coding (Current Procedural Terminology), ICD-9/10 coding (International Classification of Diseases), and medical billing procedures.
- Familiarity with HIPAA compliance standards to safeguard patient information.
- Proven ability in insurance verification, Medicare processing, and understanding of health information management practices.
- Excellent customer service skills combined with professional phone etiquette and effective communication abilities.
- Proficiency in Microsoft Office applications including Word and Excel; typing speed of at least 10-key for efficient data entry.
- Bilingual capabilities are highly valued to serve diverse patient populations effectively but not required.
- Strong organizational skills for managing multiple tasks such as filing, documentation review, appointment scheduling, and office management duties.
- Superior, articulate phone etiquette and interpersonal skills
- Bright personality
- Well-groomed appearance
- Must be highly motivated, team player, and able to work independently with minimal supervision.
- Critical, independent Thinking Skills Required
- Bachelor’s Degree preferred, but not required
- At least 1-year medical receptionist experience required.
- References required; must submit with resume.
- We are willing and excited to train the right person! Please respond with your resume, cover letter, and references.
- Part time Monday through Thursday, 8am-4 pm.
Pay: From $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- On-the-job training
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
Application Question(s):
- Our practice specializes in serving first responders, military personnel, and veterans (including Police, Fire, EMS, and active/former Military).
Describe your professional commitment to providing respectful, compassionate, and unbiased care to all members of this specialized patient community, and detail any professional or personal connections you have with these fields that inform your understanding of their culture and specific needs.
- Briefly describe your clinical experience working as a medical assistnat in a medical or mental health setting and why you feel you are the perfect fit for this role.
Education:
- High school or equivalent (Preferred)
Experience:
- Medical receptionist: 1 year (Required)
License/Certification:
- Certified Medical Assistant (Required)
Work Location: In person
