Job Overview
We are seeking a dynamic and energetic Inbound Call Center Representative to join our customer support team! In this vital role, you will serve as the first point of contact for our clients, providing exceptional service and solutions through phone communication. Your enthusiasm and problem-solving skills will help foster positive relationships, ensure customer satisfaction, and promote brand loyalty. This position offers an exciting opportunity to develop your communication skills while making a meaningful impact on our customers’ experience.
Duties
- Receive inbound calls; calls may involve claims status, eligibility and benefit information; proficient computer skills required. Will take both Member and Provider calls. Will be trained on the Avaya system.
- Bilingual Spanish speaking candidates are welcome and encouraged to apply
- This is high energy role and requires individuals who can adapt to changes quickly
- Will work in a fast-paced environment
- Must have empathy and the ability to control conversation/call
- Call center experience preferred (this is a high call volume position) (Preferred - Health Insurance Call Center Experience)
- Soft skills are very important to this role and require a level of professionalism and caring.
- Attendance is critical. You should plan to not miss any time during the first three months of the assignment due to the pace of the training class. Missing three days of training could result in immediate termination.
- Must be able to work any shift between 8:00AM - 8:00PM
- Must be open to working the 11:30AM - 8:00PM shift, which is a daily shift
- Professional behavior, on camera training and adherence to the current Work from Home policy is required.
- Work from home is not a substitute for child-care or elder care. You must be on camera and an active participant in the class.
- Smoking of any type (including e-cigarettes, vape, etc.) is not permitted during the class or on the phones.
Skills
- Multilingual abilities are highly valued to serve a diverse client base effectively
- Strong sales aptitude to identify opportunities for upselling or cross-selling products and services
- Proficiency in Microsoft Office applications such as Word and Excel for documentation purposes
- Excellent English communication skills, both verbal and written, with the ability to convey information clearly
- Previous call center experience or customer support background is preferred
- Technical proficiency with computer systems, data entry, and CRM tools is essential
- Outstanding organizational skills to manage multiple tasks efficiently in a fast-paced environment
- Exceptional phone etiquette combined with active listening skills to understand customer needs thoroughly
- Problem-solving mindset focused on delivering customer-centric solutions promptly
- Ability to handle cash transactions accurately when required during client interactions
- Experience with outbound calling campaigns is a plus but not mandatory
Qualifications:
High school/GED required
Typing Speed of 30 wpm+ (there will be testing)
Pass an online Assessment Test
Join us in delivering outstanding client service through engaging communication! This paid position offers a vibrant work environment where your skills will be valued, developed, and celebrated. Whether you're bilingual or eager to enhance your customer service expertise, you'll find a rewarding career path here.
Pay: $18.25 per hour
Expected hours: 40.0 per week
Application Question(s):
- This is a remote position; however, are you able to report onsite for staff meetings or if your home internet is unavailable?
- To work from home, you must have reliable high-speed internet. Who is your current internet provider?
Education:
- High school or equivalent (Required)
Experience:
- Outbound calling: 1 year (Required)
Work Location: Hybrid remote in Camp Hill, PA 17011
