Mission Contribution: Provides support to Goodwill internal customers and makes sure that Goodwill information technology is in good working order and maintained according to standards set forth in the job description.
Function: To implement and maintain the technology and communications infrastructure.
Enter all service tickets, times worked and resolution into the helpdesk system. Provide monthly report.
Solve all end user workstation, help desk, repair and troubleshooting issues, using the IT Manager for support.
Act as liaison between end user and technical escalation team when tickets reach level 2 support.
Repair workstation PCs, using hardware and software approved by the IT Manager.
Ensure all operating systems and software versions are approved by the IT Manager.
Keep an accurate and up to date spreadsheet of each workstation listing user, login, password, serial number, & install date.
Maintain the user accounts for the computer network.
Maintain email accounts for all employees.
Install and configure all new workstations per IT Manager’s specifications
Maintain and troubleshoot all communications devices.
Responsible for set up and maintenance of all audio visual equipment in meeting rooms.
Provide excellent customer service to all internal customers
Acts as a positive role model for employees in all aspects of professional performance.
Observes safety procedures and personnel policies.
Regular attendance is required.
Other duties as assigned.
