Description:
Esperanza Health Centers offers benefits to all its full-time employees:
BCBS Medical PPO Plans | Ameritas Dental | Eye Med Vision | Tuition Reimbursement up to $5,000 per year | 10 Paid Holidays and 16 Days of Paid Time Off
Compensation (Based on experience and qualifications): $23.00-$27.00
Location: 2001 S California Ave
The Lead Medical Assistant (MA) plays a critical role in supporting the clinical team and ensuring efficient, high-quality patient care. This individual serves as both a clinical resource and a mentor to other Medical Assistants, fostering a collaborative environment while promoting best practices in patient care. The Lead MA also assists in day-to-day clinical operations, ensuring smooth workflow, and adherence to clinical protocols within the Patient-Centered Medical Home (PCMH) model.
Primary Duties and Responsibilities
Clinical Leadership:
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Provide guidance, support, and mentorship to the Medical Assistant team, acting as a clinical resource for questions and troubleshooting.
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Assist in onboarding and training new Medical Assistants.
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Monitor the performance of Medical Assistants, offering feedback and ensuring compliance with clinical protocols.
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Collaborate with the clinical team to promote patient safety, quality care, and infection control practices.
Patient Care:
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Assist in direct patient care, including vital signs, rooming patients, administering vaccines, drawing blood, and preparing patients for exams and procedures.
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Support clinicians with minor procedures, specimen collection, and documentation in the Electronic Health Record (EHR) system.
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Educate patients on health maintenance, chronic disease management, and preventive care under the direction of clinicians.
Operational Support:
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Ensure exam rooms are stocked and maintained, managing clinical supplies and inventory.
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Manage vaccine inventory and cold chain processes for all stock types to ensure timely and safe access to immunizations.
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Coordinate daily MA staffing and patient flow to maximize provider efficiency and reduce patient wait times.
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Assist in maintaining accurate and complete patient records, ensuring all clinical documentation is completed in a timely manner.
Quality Assurance:
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Participates in quality improvement initiatives and projects aimed at improving clinical outcomes and patient satisfaction.
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Ensure compliance with organizational policies, regulatory requirements (HRSA, OSHA, etc.), and PCMH standards.
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Conduct audits on clinical procedures, equipment checks, and infection control measures as needed.
Communication & Collaboration:
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Facilitate clear communication between clinical staff, providers, and patients to ensure coordinated care delivery.
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Attend and contribute to regular clinical and operational meetings.
Requirements:
- 3-5 years of experience as a Medical Assistant required, preferably in a community health setting.
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High school diploma or equivalent required.
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Completion of an accredited Medical Assistant program required.
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Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) required.
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Bilingual English/Spanish proficiency required.
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Current CPR certification.
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Strong clinical skills in patient care, specimen collection, and clinical procedures.
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Excellent communication and interpersonal skills to foster a collaborative team environment.
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Strong organizational skills with the ability to prioritize tasks and manage time effectively.
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Proficiency in Electronic Health Records (EHR) and Microsoft Office applications.
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Prior leadership or supervisory experience preferred.
