At Indy Auto Man, we don’t just sell cars — we build careers.
Consistently recognized as one of Indy’s Top Workplaces, IAM stands apart because our culture is shaped by the people who live it every day. That recognition isn’t a marketing slogan — it’s an employee-voted award that tells candidates exactly what kind of company we are: one where people feel respected, supported, and genuinely valued.
We’re a fast-growing dealership with expanding locations and new opportunities for advancement. Growth here isn’t just about adding stores — it’s about helping our team members grow, too. Whether you’re new to the automotive industry or a seasoned professional, you’ll find a company that invests in you — your skills, your success, and your future.
At IAM, you’re not just filling a position — you’re joining a team that celebrates wins, learns from challenges, and thrives on collaboration. We believe in transparency, development, and giving our people the tools to do their best work — because when our team succeeds, our customers feel it.
If you’re looking for a place where culture, recognition, and opportunity intersect, Indy Auto Man is where your next chapter begins.
Key Responsibilities
- Respond to internet leads through the CRM by calling, emailing, texting, and replying to customer chats to ensure timely, professional communication.
- Complete all assigned CRM follow-up tasks daily and meet monthly sales and review goals.
- Work face-to-face with walk-in and appointment customers to guide them through each step of the buying process with a customer-first attitude.
The Ideal Candidate
- The ideal candidate is a motivated, customer-focused professional who creates an exceptional customer experience by communicating clearly, managing leads efficiently, and maintaining organized, consistent follow-up within the CRM. They follow through on commitments, value honest feedback, and use it to build trust and accountability in every interaction.
This individual demonstrates GRIT — Growth, Resourcefulness, Initiative, and Transparency — and brings a strong work ethic, adaptability, and a desire to continuously improve.
Qualifications & Experience
- Minimum of 2 years of experience in the customer service industry with a proven ability to build rapport and meet customer needs
- 1 year of experience in an automotive dealership (sales, BDC, or related role) preferred but not required
- Strong verbal and written communication skills with a professional, positive demeanor
- Ability to work effectively in a fast-paced, customer-driven environment
- Excellent listening, negotiation, and problem-solving skills
- Demonstrated ability to manage multiple customers, leads, and tasks simultaneously
- Consistent and organized use of CRM tools to track communication, follow-up, and commitments
- Basic computer proficiency and comfort learning new systems and sales tools
- Valid driver’s license with an acceptable driving record
Core Competencies
- Customer-first mindset with a focus on long-term relationships
- Accountability, reliability, and strong follow-through
- Self-motivated with the ability to work both independently and as part of a team
- Strong time management and organizational skills
- Willingness to accept coaching, apply feedback, and pursue growth
Perks & Benefits
- Comprehensive medical, dental, and vision coverage.
- Employer contribution toward health insurance premiums.
- $15,000 company-paid life insurance.
- 401(k) plan with company match.
- Generous paid time off (PTO) plans.
- Paid day off for your birthday.
- Weekly pay — every Friday.
- Gym membership reimbursement.
- Onsite executive coaching for professional development.
- Demo vehicle privileges for eligible employees.
- Employee referral bonuses.
- Saturday lunch provided.
- Quarterly award banquets.
- Monthly birthday and anniversary celebrations.
Minimum Requirements
- Valid driver’s license, clean MVR, and ability to pass a background check
- Legally authorized to work in the United States.
- Experience using a CRM system
- Ability to manage multiple leads simultaneously
- Strong interpersonal skills and comfort engaging face-to-face with customers throughout the buying process.
Schedule
This is a full-time, on-site position at Indy Auto Man.
- Workdays: Monday through Saturday (with one weekday off each week)
- Hours: 10:00 AM – 7:00 PM (Mon-Thurs)
- Hours: 9:00 AM – 6:00 PM (Fri-Sat)
- Saturdays: Required
- Sundays: Closed
Indy Auto Man is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: $60,000.00 - $200,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Company car
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Vision insurance
Experience:
- Dealership: 1 year (Preferred)
- Customer Service: 2 years (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Westfield, IN 46074 (Required)
Work Location: In person
