Summary of Job Duties and Responsibilities
The Director of Student Account Services provides strategic leadership, operational oversight, and customer service management for all student account operations. This position is responsible for student billing, collections, payment processing, refunds, financial compliance, and the administration of student account policies and procedures.
- Responsible for student tuition and fee billing and collections, departmental receivables, deposit of all University receipts, and cash controls, in accordance with established procedures and State Regulations.
- Perform routine day-to-day tasks to ensure smooth and efficient operation of the department.
- Responsible for the coordination and supervision of activities for this department.
- Responsible for the publication of student fees.
- Responsible for the coordination of various Requests for Proposals for the Student Account Services area.
- Responsible for the update and maintenance of the billing, cash, and loan management applications.
- Responsible for Banner AR Security, including authorization with Information Systems, auditing access, and ensuring changes are processed timely.
- Assist in coordination of Racer One Stop.
- Serve as representative on university committees.
- Counseling with parents and students concerning financial aspects of their education.
- Speaking at various events on the cost of attending MSU and methods of payments.
- Responsibilities include daily operations, oversight and staff supervision, and implementing aid programs that support student access and retention in higher education, assuring compliance with federal, state and institutional policies and regulations.
- Work directly with the university auditors on the general purpose audit for the university and the A-133 audit for the university.
- Responsible for PCI compliance and coordination with Information Systems to maintain compliance.
- Responsible for managing multiple cohorts of tuition and fees.
- Responsible for coding of tuition rules and fees in the student system.
- Responsible for oversight of third party billing of the university.
- Responsible for oversight of all state tuition waiver programs.
- Responsible for oversight of ecampus, Shandong and dual credit billing.
- Develop, implement and maintain policies and procedures governing student account operations.
- Monitor accounts receivable and aging reports; develop strategies to improve collections and reduce outstanding balances.
- Collaborate with Financial Aid and Scholarship to coordinate the timely application of financial aid awards and refunds.
- Partner with the Registrar to ensure accurate enrollment and tuition assessment.
- Develop departmental goals, performance metrics, and service standards.
- Prepare reports and analyses for senior leadership regarding student receivables, collections, and operational performance.
- Develop and manage the department’s operating budget.
- Assist in preparation for the institution’s budget forecast for tuition and scholarship and discounts during the annual budget process.
- Responsible for 1098T reporting.
- Responsible for international scholarship information and applying international tax to students accounts monthly.
- Other duties as assigned.
Minimum Education Requirements
- Bachelor’s degree. A degree in higher education, business, or finance is highly preferred.
Minimum Experience and Skill Requirements
- Five years of progressively responsible experience in accounts receivables and/or accounting management.
- Five years of supervision of staff.
- Experience working with federal requirements for student loans, cash draws and compliance.
- Must be bondable.
- Knowledge of recognition of revenue and accounts receivables.
- Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and government regulations. Ability to write reports, business correspondence and procedures manuals. Ability to effectively present information and respond to questions from groups of managers, students, parents, and the general public.
- Possess strong analytical abilities. Must be able to define problems, collect data, establish facts and draw valid conclusions.
- Must be proficient in MS Office Suite, as well as general systems applications.
Preferred Education and/or Experience Qualifications
- Master’s Degree
- Experience with collections and a developed relationship with enrollment management areas.
- Hands on experience with Banner and Touchnet applications.
- Working knowledge of Monarch data mining software.
- Experience working in a Bursar’s office in Higher Education.
Physical Demands Work Hours Hourly Rate/Annual Salary Staff Grade 121
Posting Details
Special Instructions to Applicants
Along with the application, the following items must be included:
- Letter of application
- Resume
