Call Center Operations Manager
Timeshare Legal For more than 15 years, Timeshare Legal has been one of the nation's most established and trusted timeshare exit companies, helping thousands of families move forward from unwanted timeshare ownership. We're looking for an experienced Call Center Operations Manager to lead our Appointment Setter and Outbound Cold Call departments. If you're a hands-on leader who enjoys coaching people, improving KPIs, and building and maintaining high-performing teams, we'd like to speak with you.
Compensation
· $90,000–$120,000 per year
· Weekly Performance Bonuses
· First-Year Earning Potential: $120,000+
· Full-Time | Monday–Friday | 11:00 AM–8:00 PM | No Weekends
Benefits
· 401(k) with Company Match
· Medical, Dental, Vision & Life Insurance
· Paid Time Off
· Paid Holidays
· Paid Training
· Career Advancement Opportunities
Responsibilities
· Lead Appointment Setter and Outbound Cold Call teams
· Build and maintain a positive, high-performance culture
· Recruit, interview, hire, and train employees
· Conduct daily meetings and coaching sessions
· Monitor call recordings and provide performance feedback
· Hold employees accountable to KPIs
· Improve answer rates, appointment conversion, contact rates, live transfer rates, and appointment quality
· Analyze KPI dashboards and reports
· Create coaching and performance improvement plans
Preferred Experience
· 2+ years of Call Center Management experience
· Experience managing Appointment Setter and/or Outbound Cold Call teams
· Experience with live transfer campaigns
· Strong coaching, recruiting, and leadership skills
· Comfortable in a KPI-driven environment
Preferred Software Experience
· ChaseData (DialedIn)
· ReadyMode
· Balto AI
· Salesforce
· HubSpot
· CRM Software
· Microsoft Excel
· Google Workspace
What Success Looks Like
· Build and maintain high-performing teams
· Increase answer rates
· Improve appointment quality
· Develop employees through coaching
· Increase department productivity
· Recruit and retain top performers
· Create a positive, accountable work environment
Why Timeshare Legal?
For more than 15 years, Timeshare Legal has built a reputation as one of the nation's most established names in the timeshare exit industry. We invest in our people, technology, and culture. Managers work directly with ownership and have the opportunity to make a meaningful impact on the growth of the company.
Apply Today
Email your resume to: [email protected]
Pay: $90,000.00 - $120,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
