Company Description Stoc is on a mission to transform how brands manage their retail presence by eliminating stockouts and enabling smarter, data-driven decisions. The company uses cutting-edge technology to deliver real-time insights that improve product placement, boost sales, and increase operational efficiency across the retail ecosystem. By focusing on actionable data, Stoc helps brands and retailers optimize performance in dynamic, fast-paced environments. Team members contribute to building a smarter retail future where technology and insight drive better outcomes for businesses and consumers alike.
Role Description The Product & Operations Technician is a contract, on-site role based in Sandy Springs, GA. In this position, you will support day-to-day product operations by monitoring equipment performance, performing routine checks, and assisting with the installation and maintenance of systems used to capture retail data. You will diagnose and resolve technical issues, coordinate with internal teams to report operational status, and ensure devices and tools remain reliable for real-time insights. The role includes documenting procedures, following safety guidelines, and collaborating with operations staff to maintain smooth, efficient workflows. You will also help implement process improvements and support field activities as needed to ensure consistent, high-quality data collection for Stoc’s retail technology solutions.
Qualifications
- Candidates should possess strong troubleshooting and preventive maintenance skills to identify issues quickly and keep equipment running reliably.
- Candidates should possess solid understanding of electricity and basic electrical systems to safely work with and maintain hardware components.
- Candidates should possess analytical skills to interpret operational data, recognize patterns, and support continuous process improvement.
- Candidates should possess clear communication skills to document work, report findings, and collaborate effectively with technical and non-technical team members.
- Relevant experience in technical operations, field service, or equipment support in a retail or technology environment is beneficial.
- Ability to follow safety protocols, work on-site in Sandy Springs, GA, and manage tasks with minimal supervision is required.
- Familiarity with basic diagnostic tools, inventory or asset management systems, and standard office software (e.g., email, spreadsheets) is advantageous.
- A technical diploma, certification, or equivalent practical experience in electronics, mechanical systems, or a related field is preferred.
Pay: $25.00 - $30.00 per hour
Benefits:
- Flexible schedule
- Professional development assistance
Work Location: In person
