SALES AND MARKETING MANAGER
If you’re ready to grow with us and help develop our service team read on….
You’ll be in the thick of things, working directly with team members, customers and all things customer-facing to identify bottlenecks, improving communication and workflows. Following our in-house processes, follow-up with team members’ progress, updating procedures, releasing exciting new products and coordinating messaging across marketing, service and customers for a seamless feel across the spectrum of customer interactions.
This position is for you if you are a self-starter that can not only find but execute opportunities for improvement and growth with the NVU family. This position can be 100% your own, developing relationships, creating new communications, standards, quality/care process and improvement initiatives. If you like being engaged, always working on something new and coming up with new ideas, you may be the ideal candidate. This is a new role for our company and we will all be learning and developing this position as it grows, together.
This position is not for you if you are not comfortable with delegation, follow up and accountability for yourself and your team. If you struggle with self-imposed deadlines and execution of projects, this is probably not a good fit. This position requires continuous communication with your team members, following up on customers and assignments. If you are looking for a job where you can just work on your own, this is not it.
In the first 30 days, you’ll be into everything, learning all of the tasks and assignments your team members are responsible for every day. Being directly involved will help you develop accountability and improvement systems for your team as it grows. Along the way you’ll start taking on some responsibilities for the team’s daily and weekly operational tasks as well as closing procedures.
By day 60 you’ll be implementing updates and improvements to your team’s systems, scheduling social media and communication newsletters. Coordinating messaging with the executive team for a seamless, consistent message across all aspects of customer contacts. Working with production and engineering; track, tabulate and present warranty claims to the other area leaders. Working with those leaders, identifying items to track and opportunities for improvement using our internal processes. Developing new hire onboarding process for efficient training and scaling of the department.
Within 90 days, you’ll feel you own the department, now developing schedules and assets for shows, tech articles and content as well as product releases and assets. Implementing and applying your new team member training program, assessing and adjusting as needed for success. Developing sales lead generation processes, streamlining retail onboarding and follow-up with retail bases through our B2B communications.
WHAT MAKES YOU A GOOD FIT:
You are a hot-rodder at heart, a passion for custom vehicles is what will keep your excitement in this position going.
You take ownership and thrive on accountability
You’re adaptable, resourceful and hungry to learn.
You have a clear communication style and an excellent collaborator.
You’re aligned with our values:
- We build beautiful, handcrafted products right here in Detroit.
- Every team member matters
- Every job matters
- Every customer matters
- Continued growth and profitability will secure all our futures.
- Together we build excellence: One team, one mission; through teamwork, pride and accountability.
REQUIREMNTS:
Management experience: Tracking progress, coaching, training and accountability.
Technical Knowledge: Knowledgeable in vehicle wiring, gauge theory and/or engine swaps (GM-LS preferred)
Interests: If you aren’t into cars, trucks and custom vehicles, this is not for you.
Sales and Marketing: Not required but preferred, the technical and interests are the most sought-after.
Computer Knowledge: PC based programs, Word, Excel, PowerPoint. Some Photoshop and AI use.
Communication: Clear communicator with strength in key points to alleviate misinterpretation.
Customer focused: Able to listen to a customer and apply our authority framework to take care of them.
Responsible: Able to initiate and execute plans and make decisions as needed to move the customer’s experience and NVU forward continuously.
Chain of Command: Respecting the chain of command.
COMPENSATION AND BENEFEITS:
- Competitive pay based on experience
- Growth-based bonuses tied to outcomes, not hours
- Travel opportunities
- Paychex flex group benefit plans (health, savings)
- Be a part of the fastest growing team in the industry.
Pay: From $28.00 per hour
Benefits:
- 401(k)
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Professional development assistance
- Tuition reimbursement
Application Question(s):
- Please tell us about yourself and what makes you a good fit, please include your passion and knowledge of custom vehicles and instrument systems. If you do not have those, this position is not for you.
- Tell us about a time you owned a sales generation incentive and how it was tracked from the beginning of the funnel to the end and what impact did it have?
- Tell us about a time you were able to coach a struggling team member to success at their leader.
- Tell us about a time when you identified, collaborated and brought a new process to achieve a specific improvement system or procedure that brought value to the company.
Work Location: In person
