Job Overview
We are seeking an energetic and dedicated Customer Service Professional to join our dynamic team! In this role, you will be the frontline ambassador for our company, delivering exceptional support and building positive relationships with internal and external customers. Your enthusiasm, team player mentality, communication skills, and technical proficiency will drive customer satisfaction experience.
Responsibilities
- Serve as the primary point of contact for visitors, customers, and carriers by managing the front desk, lobby, conference rooms, phone calls, emails, gate access, and visitor sign-in procedures.
- Provide exceptional customer service by responding to customer inquiries via phone and email in a timely, professional, and customer-focused manner.
- Manage customer purchase orders (POs), including acknowledgment, processing, tracking, maintaining PO logs, updating records, and coordinating with the Michigan office to ensure order accuracy and completion.
- Create, update, and maintain accurate sales orders, Bills of Lading (BOLs), shipping instructions, and related documentation to support production planning and on-time order fulfillment.
- Coordinate closely with Production, Shipping, Plant Management, and customers regarding order status, schedule changes, backorders, shipment priorities, and delivery delays.
- Monitor open orders and shipment schedules, maintain due-date tracking reports, and proactively communicate potential delays to ensure on-time delivery performance.
- Verify shipment accuracy by reviewing quantities, item numbers, lot information, COAs, shipping documentation, and outbound orders prior to shipment, while communicating any discrepancies to appropriate departments.
- Coordinate transportation and shipping activities, including carrier arrangements, FedEx and small-package shipments, shipping labels, pallet tags, pickup requests, shipment tracking, and delivery confirmation.
- Maintain shipping logs, master data files, inventory reports, and other operational records to ensure accurate and up-to-date information across departments.
- Support Quality Control, customer audits, inspections, and site visits by assisting with labeling, packaging, samples, documentation, and other administrative activities.
- Manage incoming and outgoing mail and provide general administrative support to plant operations.
- Perform additional duties, cross-train to assist other departments and special projects as assigned by management.
Qualifications
- Proven experience in customer support or call center environments is preferred; familiarity with phone communication is essential
- Strong organizational skills with attention to detail in data entry and record keeping
- Proficiency in Microsoft Office applications such as Word and Excel; technical proficiency in other computer tools is a plus
- Excellent written and verbal communication skills in English; bilingual skills are an advantage for engaging a broader audience
- Demonstrated problem-solving abilities in customer service scenarios; ability to handle challenging situations professionally
- Ability to maintain professionalism and adhere to phone etiquette standards during all interactions
Pay: $19.00 - $21.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
