About UGA Finance
UGA Finance overview:
- UGA Finance specializes in 3rd party contract servicing and payment collection from consumers across the country.
- Established in 2001 – We operate with retail establishments in all 50 states.
- 90 employees across 5 departments, 1 office location in Parkville, MO
- We finance and service installment contracts originated at the point of sale by merchants. Common industries are elective healthcare, training seminars, membership services, consumer products, and education.
- When a consumer wants to have a payment option rather than using cash or a credit card, we partner with merchants to offer consumers promotional financing. Our contact center billing department collects payments during servicing.
- UGA Finance is our program name for three separate entities:
Universal Guardian Acceptance – Purchases contracts
Universal Account Servicing – Account servicing and billing
Omega-RMS - Collections
Job Summary: The IT Intern will work under the direction of a full-time designated IT employee and is responsible for miscellaneous IT Network or Development tasks and projects. This is a non-exempt/hourly role.
Principle Responsibilities:
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Assist in business process improvement through effective and efficient IT system solutions.
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Provide Tier II Support, including bug fix and documented updates.
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Assist users with report design and management.
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Implement training plans, materials, and documentation for users, keeping materials up-to-date. Coordinate new user and ongoing training sessions for Universal Companies and its Clients.
Knowledge, Skills, and Abilities:
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Effective organizational and time management skills.
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Effective verbal and written communication skills.
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Effective customer service skills; service-oriented and able to resolve customer grievances.
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Effective interpersonal skills with a proven ability to collaborate with a team.
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Demonstrated critical thinking and problem-solving skills.
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Strong technical skills, with ability to learn/administer the following equipment: Personal Computer/laptop, printers, multi-line telephone, fax machine, photocopier, adding machine, and software including Microsoft Office and Salesforce.
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Basic knowledge of AD, Networking, and PC Setup OR programming languages.
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Basic understanding of clerical procedures and systems such as recordkeeping and documentation.
Work Experience:
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Strong technical background/aptitude.
Training and Education:
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Enrollment in an educational program focused on Information Technology degree/certification preferred.
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Complete all required training as assigned.
Working Environment and Requirements to Perform Job Responsibilities
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Ability to work assigned hours/shifts as scheduled.
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Ability to work in a shared office, private office, and/or cubicle in accordance with job duties and responsibilities.
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Ability to be on location and/or assigned confidential location(s) for client services for all work hours.
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Effective with shifting roles, responsibilities, and expectations in a changing work environment.
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Ability to see computer screen, read, and complete forms
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Ability to lift up to 10 pounds with the ability to push, pull, bend, reach, and sit.
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Ability to sit for prolonged periods of time/work at a desk.
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Ability to answer the phone in a busy environment – hear callers and be responsive.
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Ability to work in a high intensity/fast paced work environment and be able to multi-task and prioritize.
