Summary:
As a Student Worker within the Student Success/Financial Services office, individuals in this role provide exceptional customer service by responding to student inquiries related to Financial Aid, Student Accounts, and Academic Records via phone and email. This position also assists students in person by answering questions, directing them to appropriate resources, and maintaining a professional and supportive approach when interacting with students, faculty, and staff. Students in this role will gain valuable experience in customer service, communication, and administrative support while contributing to student success and supporting the operations of the Student Success/Financial Services team.
Job Responsibilities:
- Provide exceptional customer service by responding to student inquiries related to Financial Aid, Student Accounts, and Academic Records via phone and email
- Assist students in person by answering questions and directing them to appropriate resources
- Maintain a professional and supportive approach when interacting with students, faculty, and staff
- Support Daily operations and communication needs within the Financial Services team
Core Competencies:
- Communication & Influence
- Critical Thinking & Problem Solving
- Adaptability & Resilience
- Interpersonal Effectiveness
- Digital Literacy & Data Competency
Minimum Qualifications:
- Ability to work effectively in a fast-paced environment
- Professional, dependable, and detail-oriented
- Commitment to providing exceptional service to student
Physical Demands
Skills Required:
- Excellent written and verbal communication skills
- Strong interpersonal and customer service skills
Position Pay: $15/hr
Hours per week: 10 hrs
Start Date: 08/24/2026
End Date: 12/13/2026
NOTE: Applicants must be work study eligible and have a work study award in their financial aid package to apply for this position.
