POSITION SUMMARY:
Under the direction of the F&B Supervisor, the Barista serves drinks to guests of the organization in an efficient, warmly, and courteously, following established procedures.
ESSENTIAL FUNCTIONS:
1. Provides exemplary customer service by “Exceeding Expectations One Opportunity at a Time”.
2. Greets guests warmly, takes orders accurately, answer questions, and offers personalized recommendations.
3. Prepares and serves various hot and cold beverages for patrons following company recipes.
4. Operates and maintain coffee equipment.
5. Check customers’ ID to ensure they meet the minimum age requirement for consumption of alcoholic beverages (21+).
6. Mixes and serves alcoholic and non-alcoholic drinks to patrons following standard recipes.
7. Mixes ingredients, such as liquor, soda, water, sugar, and bitters to prepare cocktails and other drinks.
8. Collects payment from customers.
9. Enters all sales transactions into point-of-sale (POS) system.
10. Slices and pits fruit for garnishing drinks.
11. Stock food items, such as pastries or sandwiches, according to safety regulations.
12. Monitor and replenish supplies such as coffee beans, milk, syrups, cups, etc., and arranges them to create attractive displays.
13. Performs openings and closing duties.
14. Maintains a neat and clean appearance while wearing proper uniform.
15. Assumes responsibility for balancing all transactions at the end of each shift.
16. Assists other positions when needed and cooperates well with co-workers.
17. Cleans the entire work area and utensils frequently.
18. Balances all transactions at the end of each shift.
19. Performs physical inventory of products.
20. Learns and follows daily policies and procedures for the F&B Department and Bay Mills Resort & Casino.
21. Must attend all mandatory trainings designated by the Human Resources Department and/or Department Manager, including TIPS.
22. Other duties may be assigned within the scope and complexity of this position’s essential functions.
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to stand for extended periods of time. The employee must bend, squat, climb, crouch, kneel, and push/pull. Occasionally, the employee must lift and/or move up to 100 pounds, and frequently life and/or move up to 75 pounds. The employee is regularly exposed to dust and cold when working in freezer and coolers, marked changes in temperature and humidity, moving machinery, moderate noise, heat, cold, smoke and hot cooking surfaces, grease, dirty surfaces, and caustic chemicals. The employee may experience cuts, burns, sprains and strains.
POSITION REQUIREMENTS:
1. Must have a high school diploma or equivalent.
2. Must be 17 years or older.
3. Previous barista or bartending experience or training desired.
4. Must possess a personable, customer service attitude alone with the ability to handle multiple tasks simultaneously.
5. Requires the ability to record orders and enter as required into the point-of-sale (POS) computer system.
6. Must present a well-groomed, professional appearance and speak, understand and write in the English language.
7. To perform this position successfully, an individual must be able to satisfactorily perform each function listed under the essential functions and physical demands categories of this position description.
8. Must have an excellent past work record, including attendance.
Pursuant to Bay Mills Indian Community Policies and Procedures §202.6, preference will be given to those of Native American descent.
Closing date: Open until filled.
