Job Overview (THIS IS A PART TIME POSITION)
We are seeking an energetic and dedicated Front Desk Agent to be the welcoming face of our hospitality team (for 2 days a week). In this dynamic role, you will be the first point of contact for guests, ensuring their check-in and check-out experiences are seamless and memorable. Your enthusiasm and professionalism will set the tone for a positive guest experience, fostering guest loyalty and satisfaction. This position offers an exciting opportunity to showcase your hospitality management skills, multilingual abilities, and passion for delivering exceptional customer service in a vibrant hotel or resort environment.
Duties
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage guest check-in and check-out processes efficiently using multi-line phone systems and hotel management software
- Answer all guest inquiries via phone and in person with excellent phone etiquette and clear communication
- Handle guest requests, complaints, and special accommodations with patience and a proactive attitude
- Coordinate with housekeeping, maintenance, and other departments to ensure guest needs are met promptly
- Maintain accurate records of reservations, guest information, and billing details
- Conduct night audit procedures to reconcile daily transactions and ensure financial accuracy overnight
- Promote hotel amenities, services, and local attractions to enhance guest experience
- Uphold high standards of guest relations, ensuring every visitor feels valued and cared for
Qualifications
- Proven experience in hospitality management or hotel front desk operations preferred
- Bilingual or multilingual skills highly desirable to serve diverse guest populations effectively
- Strong customer service skills with a friendly, approachable demeanor
- Knowledge of hotel management systems and multi-line phone systems required
- Experience with night audit procedures is a plus but not mandatory
- Excellent communication skills with professional phone etiquette
- Ability to handle high-pressure situations calmly while maintaining attention to detail
- Previous hotel or resort experience is advantageous but not essential; training will be provided for the right candidate
Join our team as a Front Desk Agent to deliver outstanding guest services in a lively hospitality setting! Your enthusiasm, combined with your dedication to excellence, will help create memorable experiences that keep guests coming back. This paid position offers an engaging environment where your hospitality management expertise can truly shine!
Pay: $14.00 - $16.00 per hour
Benefits:
Work Location: In person
