Case Manager – SOURCE / EDWP Program
Position Summary
We are seeking a compassionate, organized, and dependable Case Manager to support members enrolled in the SOURCE / Elderly and Disabled Waiver Program (EDWP). The Case Manager will help identify appropriate providers, facilities, services, and community resources across the continuum of care while ensuring services are delivered in a timely, compliant, and cost-effective manner for both the member and the reimbursement source.
This role requires strong communication, documentation, time management, and problem-solving skills, along with a commitment to promoting quality care, member independence, and positive health outcomes.
Key Responsibilities
- Maintain working knowledge of applicable SOURCE / EDWP policies, procedures, and state program requirements.
- Assess, plan, coordinate, monitor, and evaluate services to meet each member’s health, safety, functional, and service needs.
- Identify appropriate providers, facilities, and community-based resources to support member care and independence.
- Encourage skill development in Activities of Daily Living through appropriate task completion, coaching, and support.
- Promote quality, cost-effective interventions that improve member outcomes and support efficient use of available resources.
- Develop and maintain respectful, professional relationships with members, responsible parties, families, providers, and interdisciplinary team members.
- Communicate clearly and consistently with members, families, and care teams to promote coordinated, high-quality services.
- Support member self-management skills, including problem solving, decision making, communication, conflict resolution, anger management, and social or recreational skill development.
- Implement member goals and care plans focused on improving health, safety, independence, and overall well-being.
- Partner with community organizations and service providers to connect members with opportunities and supports that improve quality of life.
- Accurately complete case notes, progress notes, event documentation, reports, and other required records in accordance with company policy and program requirements.
- Maintain professional boundaries while providing compassionate, member-centered support.
Required Qualifications
- Bachelor’s degree required.
- Valid driver’s license.
- Reliable transportation.
- Basic computer skills, including Microsoft Outlook and Microsoft Word.
- Access to a laptop for documentation and communication.
- Ability to prepare, maintain, and submit accurate reports and records.
- Ability to work independently, manage time effectively, and prioritize competing responsibilities.
- Strong professional communication, interpersonal, and information-sharing skills.
- Willingness and ability to resolve complex and sensitive issues professionally.
- Ability to maintain a positive working relationship with a wide variety of individuals, families, providers, organizations, and community partners.
Knowledge, Skills, and Abilities
- Knowledge of case management principles, service coordination, and member-centered care planning.
- Understanding of applicable laws, rules, regulations, policies, and procedures related to community-based services.
- Familiarity with screening, assessment, monitoring, and documentation practices.
- Ability to identify and connect members with appropriate services, supports, and community resources.
- Proficiency with Microsoft Outlook and Microsoft Word.
- Ability to communicate effectively with members, responsible parties, families, providers, and internal team members.
- Ability to remain calm, professional, and solution-focused in stressful or sensitive situations.
Preferred Qualifications
- Prior experience in case management, care coordination, home health, community health, aging services, disability services, or Medicaid waiver programs preferred.
- Experience working with elderly individuals, individuals with disabilities, families, caregivers, and community-based service providers is a plus.
- Training will be provided for qualified candidates who demonstrate strong professionalism, reliability, and a willingness to learn.
Ideal Candidate
The ideal candidate is compassionate, detail-oriented, dependable, and committed to helping members remain safe, supported, and connected to the services they need. This individual should be comfortable working independently, communicating with diverse populations, maintaining accurate documentation, and collaborating with providers and community partners to support positive outcomes.
Job Type: Contract
Pay: From $30,000.00 per year
Work Location: On the road
