Job Overview
We are seeking a dynamic and detail-oriented Acupuncture Clinic Receptionist to join our vibrant healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks with efficiency and professionalism. Your energetic approach will help create a welcoming environment, ensuring smooth clinic operations and a positive experience for every patient. The ideal candidate will possess strong medical administrative skills, familiarity with electronic health record (EHR) systems, and a passion for supporting holistic health practices.
Duties
- Greet patients warmly, verify their appointment details, and facilitate check-in and check-out processes using various EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
- Schedule appointments accurately, coordinate with practitioners to optimize clinic flow, and manage multi-line phone systems with professionalism and clear communication.
- Verify insurance coverage, perform insurance authorizations and verifications, including Medicare and health insurance knowledge, to ensure seamless billing processes.
- Collect patient information, review documentation for accuracy, and assist with intake procedures while maintaining strict adherence to HIPAA and clinical confidentiality policies.
- Process medical billing and coding tasks using CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding standards to support accurate documentation review and care plans.
- Manage electronic health records (EHR) management including filing, data entry, record updates, and maintaining organized medical records in systems
- Provide exceptional patient service by addressing inquiries promptly, guiding patients through office procedures, and ensuring a positive clinic experience at all times.
Preferred Skills
- Experience in a medical receptionist role within a clinical setting such as acupuncture clinics or dental offices is highly preferred.
- Strong knowledge of medical terminology, medical coding (CPT, ICD-9/10), medical billing, insurance verification, and health information management.
- Familiarity with EMR/EHR systems.
- Bilingual abilities are a plus to effectively communicate with diverse patient populations.
- Experience with office management tasks such as filing, scheduling appointments, handling clinical confidentiality policies, and maintaining accurate medical records is required.
- Knowledge of healthcare regulations including HIPAA compliance is essential to ensure patient privacy and data security.
Join us in delivering compassionate care while supporting the operational excellence of our acupuncture clinic! We value energetic professionals committed to making a difference in patients’ wellness journeys through attentive service and meticulous administrative support.
Pay: $17.00 - $20.00 per hour
Work Location: In person
