L0105 Lithia Home Office
Lithia & Driveway | Communications Specialist
At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.
Location: Medford, Or (preferred - open to remote)
Compensation Range: $16.85-$24.05/hr, with a typical starting range of
$20.50-$21.00/hr. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.
What You’ll Do
Customer Support
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Resolve customer inquiries related to payments, inventory, funding, banking, and general concerns
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Provide support across phone, email, and chat channels
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Escalate and document issues appropriately
Operations & Problem Solving
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Partner with Shared Services teams to identify solutions and perform root cause analysis
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Navigate multiple systems efficiently in a fast-paced environment
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Assist with process improvements and knowledgebase updates
Collaboration & Performance
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Meet Quality Assurance and performance expectations
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Prioritize tasks effectively while maintaining accuracy
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Build strong relationships with dealerships, leadership, and cross-functional teams
What You’ll Bring
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Minimum 2 years of related experience
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Strong attention to detail and a strong sense of urgency
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Excellent written and verbal communication skills
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Proven ability to manage multiple systems simultaneously
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Associate’s degree preferred (not required)
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Background in banking, finance, or accounting strongly preferred
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Experience with ancillary products such as GAP, lifetime oil plans, and related F&I products is a plus
We offer a comprehensive benefits package designed to support you and your family, including:
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Competitive pay
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Medical, Dental and Vision Plans
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Paid Holidays & PTO
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Short and Long-Term Disability
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Paid Life Insurance
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401(k) Retirement Plan
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Employee Stock Purchase Plan
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Lithia Learning Center
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Vehicle Purchase Discounts
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Wellness Programs
For a more detailed view, visit: www.totalrewards.lithiadriveway.com.
