This position is open until filled.
The Human Resources Office is unable to provide status updates by telephone.
The salary range is listed above. Starting salary will depend on qualifications and experience.
The Tax Collections Specialist performs responsible administrative and fiscal tasks in the collection of current and delinquent taxes for the County Tax Department. An employee in this class is responsible for tasks associated with current and delinquent tax collections for the County in accordance with State law governing these activities. Work includes verifying delinquent taxpayer information, sending initial and follow-up notifications to delinquent taxpayers informing them of collection procedures if taxes are not paid, and notifying the North Carolina debt set-off program about delinquent taxes. Work includes handling bankruptcies and foreclosures. Work also includes answering inquiries from the taxpayers and establishing payment arrangements. The employee in this class is also expected to assist in other areas of the department as needed. Judgment and initiative are required, and tact and courtesy are necessary in working with property owners and their representatives. Work is performed under regular supervision and is evaluated by the effectiveness of the program as indicated by reports, collection records, annual audits, and reports on the operation of the function.
Education and Experience:
Requires a high school diploma or equivalent and one (1) year related experience in clerical administration, money handling and public contact, or equivalent combination of education and experience.
Licenses or Certifications:
-
Possession of a valid driver’s license.
-
Possession of Assistant Tax Collector certification is preferred.
Special Requirements:
None.
Knowledge, Skills and Abilities:
-
Knowledge of local government operations, policies and plans, and modern office practices and procedures.
-
Knowledge of Microsoft Word, Excel, PowerPoint, and other similar programs.
-
Knowledge of modern office practices and procedures.
-
Knowledge of North Carolina Machinery Act, County tax policies and procedures concerning listing, assessment, billing and collection.
-
Skill in using independent judgement and initiative.
-
Skill in dealing with sensitive and controversial situations involving the public with tact and courtesy.
-
Ability to compute figures rapidly and accurately.
-
Ability to read tax maps.
-
Ability to deal tactfully and courteously with the general public, in explaining laws, policies and procedures, and handling angry customers.
-
Ability to establish and maintain effective working relationships with co-workers, supervisors and county officials.
-
Ability to operate calculators, computers and other assigned equipment with speed, accuracy, and skill.
-
Ability to work with figures accurately and efficiently
-
Ability to meet and deal with employees and the public in an effective and courteous manner.
-
Ability to get along with others, and work effectively with the public and co-workers.
-
Ability to multi-task and work within deadlines.
-
Ability to deal with confidential and sensitive matters.
-
Ability to use computers for data entry, word processing, and accounting purposes.
PHYSICAL DEMANDS
The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Tasks may require the following abilities: stooping, reaching, lifting, fingering, grasping, and repetitive motions. Requires mental acuity including the ability to make rational decisions through sound logic and deductive processes, the ability to express ideas by means of the spoken word and have close visual acuity to prepare and analyze data and figures, accounting, to operate a computer terminal, and extensive reading at distances close to the eyes.
WORK ENVIRONMENT
Work is performed in a relatively safe, and secure work environment.
Please Note:
If offered a position, official transcripts/verification of education must be submitted directly to the Human Resources Office from the educational institution(s) listed on application. Positions requiring a minimum education/certification must also have official documents submitted to the Human Resources Office. Unofficial transcripts may be submitted by the candidate with the application for consideration of meeting minimum job requirements.
