Job Summary
Hancock Pharmacy and Surgical is currently recruiting for the position of Pharmacy Technician. Hancock's employs a knowledgeable, dedicated clinical staff to manage patients with complex conditions. If you would like to work for an organization that is truly making a difference in the lives of others and considers their employees their most valuable assets, we invite you to submit your resume today for consideration. We are a busy Pharmacy who has remained successful in an ever changing industry since 1959.
**Training for Pharmacy Technician Certification, if eligible, is available.
Responsibilities
- Manage medication intake and inventory control to ensure timely availability of pharmaceuticals for patient care.
- Support patient service activities by accurately processing prescriptions and providing medication information under supervision.
- Ensure adherence to safety standards and aseptic techniques during medication preparation and administration processes.
- Document medication dispensing activities accurately within electronic health records while ensuring compliance with regulatory requirements.
- Performs data entry, including patient demographic, billing, medical history, and prescription information.
- Answering phones and making outbound refill reminder calls.
- Effectively answers customer’s questions and needs to the appropriate staff member.
- Addresses customer’s basic questions regarding wait times and medication in-stock position.
- Follows up with insurance companies in a timely manner regarding prior authorizations and billing.
- Receives inventory and updates perpetual counts as per policy.
- Receives and stores incoming supplies.
- Maintains cleanliness of work area and equipment.
- Upholds patients’ rights including privacy and confidentiality.
- Provides excellent customer service as evidenced by a willingness and ability to assist customers with their questions/concerns, treating customers in a friendly and helpful manner, and maintaining a positive attitude.
- Follows cold storage management protocols.
- Prepares and coordinates medications for shipment.
- Performs other duties as assigned.
Requirements
- Strong communication, interpersonal and organizational skills.
- Communicates effectively with customers, referring physician staff, and colleagues/employees of organization.
- Ability to interact and communicate with people over the phone, sometimes in stressful situations.
- Detail oriented and able to multi-task.
- Basic data entry and/or word processing skills.
- Ability to verify data input and correct errors.
- Conveys empathy and understanding when handling customer service issues.
- Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Demonstrated ability to handle intake processes efficiently while maintaining attention to detail.
Job Types: Full-time, Part-time
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Opportunities for advancement
Work Location: In person
