We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.
If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
Your Role:
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Help guests discover their “Wanderlust” experience
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Provide exceptional customer service by being engaging and taking sincere interest
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Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
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If guests are arriving by motor vehicle, you will open their door as you welcome them to the resort/hotel
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You will be escorting and orienting the guest to the front desk for check-in.
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You will park and retrieve guests vehicles as requested
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Upon check-in, you will escort the guests and their luggage to their room. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
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You will be working together with other attendants to ensure each guest has a personalized experience and will “dive" to open the door for all guests.
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Assist lobby attendant in keeping entrance area clean and organized
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"Be the difference" with all guest and employees and do more than just “the norm".
What We Offer:
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Competitive salary and benefits package.
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Opportunities for career growth and advancement.
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A supportive and dynamic team environment.
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Ongoing training and development programs
Benefits
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401k
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Health, Dental, and Vision Insurance
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Paid Time Off - 72 Hours per year
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Paid Holidays - 7 paid holidays per year
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Hotel Discounts
