Summary:
WarHorse Gaming, a division of Ho-Chunk, Inc.
Location: Omaha, NE
Job Type: Full-time | Varying schedule based on business needs
Ho-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska focused on driving long-term economic growth and creating meaningful employment opportunities for Tribal members.
WarHorse Gaming is the gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company operates casino gaming facilities across Nebraska, including Lincoln, Omaha, and South Sioux City, delivering high-quality guest experiences while supporting local economic development.
Our work is guided by our core NATIVE values:
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Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.
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Accountable – To always do what’s right.
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Team-Focused – For inclusive progress.
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Innovative – In creating solutions.
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Visionary – In our purpose and direction.
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Excellence – Through learning and performance.
The Beverage Shift Supervisor is responsible for supporting the management of beverage operations and team members during assigned shifts. This role ensures high-quality guest service standards are consistently met through hands-on leadership, effective staff training, and operational oversight. The Beverage Shift Supervisor plays a key role in maintaining service efficiency, driving team performance, and ensuring compliance with company policies and responsible alcohol service standards.
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Practice, support, and maintain the Mission, Vision, and Values of WarHorse Gaming.
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Provide tools, training, communication, and resources necessary for beverage team members to deliver exceptional guest service.
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Assist in scheduling beverage staff to ensure appropriate coverage for all operating hours and special events.
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Monitor par levels and daily inventory of beverage supplies.
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Maintain beverage inventory in alignment with business demand and operational needs.
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Participate in weekly inventory processes and assist with ordering for beverage operations.
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Ensure proper cash handling procedures, including balancing registers at the end of each shift and reporting discrepancies to Finance.
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Authorize comp transactions in accordance with company policy.
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Ensure prompt, efficient, and friendly service in all beverage operations.
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Ensure compliance with responsible beverage service training (S.M.A.R.T. or T.I.P.S. Alcohol Awareness).
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Participate in the development of drink specials and promotional offerings.
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Stay current on beverage trends and service innovations.
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Attend meetings and training sessions and ensure team compliance with required certifications and training.
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Enforce all company, departmental, internal control, and regulatory policies and procedures.
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Promote positive guest relations and strong employee teamwork.
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Perform other duties as assigned.
Required:
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Must be at least 19 years of age.
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Associate degree or equivalent combination of education and experience.
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Minimum three (3) years of food and beverage management experience.
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At least one (1) year of supervisory experience in a high-volume beverage operation (casino, banquet, entertainment, or multi-venue environment).
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Strong knowledge of POS systems and operational functionality.
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Proficiency in Microsoft Office Suite or similar software.
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Understanding of financial management, budgeting, and operational cost control.
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Knowledge of applicable health, hospitality, and food service regulations.
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Ability to secure and maintain a Nebraska Gaming License.
Preferred:
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Experience in casino beverage operations or multi-outlet hospitality environments.
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ServSafe Certification
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TIPS Alcohol Awareness Certification
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Ability to obtain and maintain Nebraska Gaming License
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Ability to stand and move for extended periods throughout assigned shifts
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Frequent walking between service areas, bars, and storage locations
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Ability to lift and carry up to 30 pounds
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Exposure to loud environments, food and beverage equipment, and casino floor conditions
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Ability to communicate effectively in a fast-paced, guest-facing environment
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Travel is not required for this position.
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Due to the nature of the hospitality and entertainment industry, team members must be available to work varying schedules, including nights, weekends, holidays, and peak business periods.
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A mission-driven culture dedicated to economic advancement and community impact
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Guided by strong NATIVE values and Tribal-owned purpose
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Career stability and opportunities across diverse hospitality operations
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A collaborative work environment that supports leadership growth and development
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws.
