Description:
Provides quality service by telephone to bank customers in an efficient and professional manner.
Requirements:
- Receives and fields incoming customer service calls from customers.
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Researches and resolves customer inquiries.
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Provides basic account services, including balances and transfers.
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Handle requests on accounts, cards, or payments and provide support to other teams within the department.
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Provide support for digital banking, which may include passwords and basic navigation.
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Transfer calls to appropriate bank personnel or into voice mail when necessary
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Perform daily Synergy processing and various other basic tasks for Deposit Operations
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Excess transaction monitoring.
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Review all “On Us” checks of $5,000 and greater for Fraud Mitigation.
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Daily Mobile Deposit Review.
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Process and Track all returned mail and notify branches of returned mail.
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Check ordering as needed.
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Daily printing and mailing of debit cards in addition to a daily audit count of inventory of supplies.
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Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the Bank.
Updated 050523
EOE
