911 Dispatcher Full and Part-Time

Bayfield County, WI -
Washburn, WI

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Job Details

Part-time | Full-time
$24.97 - $26.35 an hour

Benefits

Disability insurance
Dental insurance
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Employee relationship building
Radio communication systems
High school diploma or GED
Data entry
Technical Proficiency

Full Job Description

Description

To provide dispatch services for law enforcement, emergency medical services, fire departments, and an emergency telephone answering point.

Full-time and Occasional Part-Time positions are available. Applicants must be able to work flexible hours including some nights, weekends and holidays.

Examples of Duties

A. Work involves radio communications (emergency and non-emergency) and telephone answering in the dispatch center for police, ambulance, and fire departments.
B. Answer questions from the public and obtain sufficient information to make the appropriate emergency service dispatch request.
C. Assign calls for service to field units.
D. Maintain records of all incoming and outgoing calls from the communication center. Retrieve recorded audio files or data files.
E. Communicate by radio, phone or text messages with field units and perform requested tasks.
F. Perform emergency radio procedures in the event of radio operating difficulties.
G. Provide update services for field units such as stolen articles, wanted persons, or informational broadcasts.
H. Assign units by virtue of familiarity with the geographic layout of Bayfield County using reference points, road locations and emergency service boundaries.
I. Process alarm reports (burglary, fire, etc.)
J. Monitor courtroom and courthouse surveillance cameras
K. Enter, modify and cancel warrants. Enter stolen items and missing persons.
L. Use the CAD and records management systems to record complaints and assign incident and call numbers.
M. Handle routine requests for record checks from field units.
N. Perform related work as directed or required by department personnel including taking messages for off-duty personnel.
O. Perform any other tasks as assigned by supervisor.

Qualifications

A. Minimum of a high school diploma or GED
B. Pass Drug Screen and Background Check
C. Ability to communicate effectively, including written and oral communications
D. Meet the requirements to become T.I.M.E. System certified
E. Knowledge of modern office and clerical practices, procedures, and equipment.
F. Skill in the operation of a computer terminal and radio dispatch equipment.
G. Typing skills 40-50 words per minute.

Physical Requirements
A. May require sitting in one location for extended periods of time.
B. May require extensive keyboard entry.
C. May require extended periods of time viewing multiple computer monitors.
D. Ability to hear and distinguish various ring tones.
E. May require occasional lifting of 30 pounds or less.
F. Vision: Ability to read, interpret and understand multiple computer screens at program resolution levels
G. Hearing: Ability to simultaneously listen to a phone call while monitoring radio traffic on speaker.

Supplemental Information

A. Ability to speak distinctly and clearly.
B. Must have initiative and good judgment.
C. Ability to learn and retain numerous technical functions, policies and procedures.
D. Ability to learn and become familiar with the geographic layout of Bayfield County.
E. Ability to understand and work with Federal, State, County, and Local laws and ordinances.
F. Ability to maintain extreme stability, good memory, and organization of work procedures during periods of heavy activity and stress.
G. Ability to establish and maintain effective working relationships with other employees and the public.
H. Ability to type information real-time while processing a call for service. 40-50 words per minute minimum.
I. Ability to perform numerous tasks simultaneously e.g., gather information from a caller while dispatching an ambulance and starting a computerized incident record.
J. Ability to handle and converse with persons who are in elevated states of emotion or under the influence of intoxicants or drugs.

Shifts and Work Hours:
Generally, the courthouse is open from 8:00am until 4:00pm, Monday through Friday. Depending upon the position, full-time employees may be scheduled either 37.5 or 40 hours per week.

Shifts for Dispatch personnel will vary, but cover 24-hours per day, 365 days per year. Applicants for these positions must be flexible. .

Insurance:
Health insurance is available to regular employees that work 26 hours per week or more and those that are eligible for participation in the Wisconsin Retirement System. Coverage is effective upon completion of one full calendar month of employment.

Both Disability and Life Insurance are available.
A Section 125 Plan (Flexible Spending) is available.

Paid Time Off (PTO): PTO is allocated on a per paycheck basis. The amount of allocation increases with duration of employment. Generally, two weeks of PTO are allocated upon hire. PTO may be used for any purpose.

For regular part-time employees, PTO is pro-rated based upon the regular number of hours scheduled.

Holidays:

New Year's Eve, New Years Day, Memorial Day, Labor Day, Veteran's Day, Spring Holiday (Friday before Easter), Christmas Day, Thanksgiving Day, Day After Thanksgiving, Fourth of July, Christmas Eve

Retirement:
Wisconsin Retirement System (Employee and Employer each contribute).

An optional Deferred Compensation Program is available.

Additional voluntary insurances are available, including: Vision, Dental, Accident, Disability and Critical Care. Premiums are payroll deducted for those who choose to enroll.

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Description

Examples of Duties

Qualifications

Supplemental Information

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