Job Summary
We are seeking an experienced Security Dispatch Manager to oversee daily dispatch operations and lead a team of dispatch clerks supporting field security personnel. This role is responsible for monitoring officer attendance, coordinating coverage for call-offs and staffing shortages, and ensuring efficient communication between dispatch, field supervisors, and operations teams in a 24/7 security environment.
Key Responsibilities
- Supervise and support a team of 12–14 Dispatch Clerks
- Monitor dispatch activity, attendance systems, and incident reporting
- Coordinate coverage for call-offs, no-shows, and staffing shortages
- Work closely with Operations and Scheduling to prevent uncovered posts
- Provide real-time decision-making during operational issues
- Track dispatch performance including response times, attendance trends, and coverage gaps
Qualifications
- 3–5 years of experience in security dispatch, command center, or operations coordination
- Previous supervisory or leadership experience preferred
- Strong communication, problem-solving, and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
Work Environment
- Fast-paced dispatch and security operations environment
- Primarily desk-based with heavy phone and computer use
- May include evenings, weekends, and on-call responsibilities
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
