Service Advisor – Mercedes-Benz / Floating Service Team
We are seeking an upbeat, resilient, and hardworking Service Advisor to join our service team. This position will have a primary focus on our Mercedes-Benz service department while providing additional advisor support to our GM and Lube service teams as business needs require.
The ideal candidate is highly adaptable, customer-focused, organized, and comfortable working across multiple areas of a busy dealership. This role is an excellent fit for someone who enjoys variety, can quickly adjust priorities, and takes pride in delivering a premium customer experience.
Qualifications
- Minimum of 1 year of experience in a dealership or automotive service environment preferred.
- 3–5 years of proven customer service experience.
- Strong communication, organizational, and time-management skills.
- Ability to manage multiple customers and repair orders while maintaining attention to detail.
- Comfortable working between multiple service teams and adapting to changing daily priorities.
- Familiarity with CDK Service Suite is a plus.
- Mercedes-Benz or luxury automotive experience is a plus but not required.
Responsibilities
- Serve as a primary Service Advisor for the Mercedes-Benz service department, assisting with customer intake, repair order management, and customer communication.
- Provide advisor coverage and support for the GM and Lube service departments as workload and staffing needs require.
- Write and manage customer-pay, internal, and warranty repair orders.
- Present and sell diagnostic services, repairs, and manufacturer-recommended maintenance.
- Schedule appointments and assist in managing service workflow.
- Answer incoming calls and assist customers with service-related questions and needs.
- Maintain consistent communication with customers regarding repair progress, estimates, parts status, and additional recommendations.
- Coordinate with technicians and other service personnel to keep repair orders progressing efficiently.
- Utilize CDK Service Suite to manage repair orders, customer communication, and service workflow.
- Ensure Mercedes-Benz customers receive a professional, attentive, and premium-level service experience.
- Resolve customer concerns and partner with the Service Manager on escalated situations.
- Maintain accurate documentation and follow dealership and manufacturer processes.
- Consistently meet or exceed established customer satisfaction, labor sales, and service revenue goals.
- Step into areas of the service operation where additional advisor support is needed while maintaining Mercedes-Benz as the position's primary focus.
If you are a motivated service professional who enjoys working with customers, thrives in a fast-paced environment, and wants the opportunity to work across multiple areas of a dealership while developing expertise with Mercedes-Benz, we’d love to hear from you.
Apply today and become part of our growing service team.
Job Type: Full-time
Pay: $22.00 - $27.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
