Pay: $18.00–$20.00 per hour, depending on experience
Job Type: Contract | Part-Time to Full-Time
Location: In Person – Riverside & Santa Ana, CA
Language: English/Spanish – Required
About the Position
We are seeking a Bilingual Patient Coordinator to join our wellness program team and help coordinate the daily activities and services provided to program participants with chronic health conditions and chronic pain.
This is an excellent opportunity for someone with experience as a Medical Assistant, Patient Coordinator, Medical Office Assistant, Medical Receptionist, Case Management Assistant, Healthcare Coordinator, or similar healthcare support role.
You do not need prior Workers' Compensation or wellness program experience. Training is provided.
We are looking for someone who is organized, dependable, compassionate, detail-oriented, and comfortable communicating with patients, healthcare providers, and staff.
What You'll Do
As a Patient Coordinator, you will help keep the program organized and make sure participants receive the services and support they need.
Responsibilities include:
- Coordinate daily patient and wellness program activities
- Assist participants with questions, concerns, and daily needs
- Schedule classes, appointments, activities, and services
- Coordinate transportation for participants
- Coordinate interpreter services
- Communicate with healthcare providers, instructors, staff, and outside service providers
- Monitor daily program schedules and provider activities
- Coordinate meals and other program logistics
- Maintain patient/program schedules and records
- Perform data entry and administrative tasks
- Maintain spreadsheets and documentation using Microsoft Word and Excel
- Follow up on participant and provider needs
- Help resolve scheduling and service-related issues
- Assist with general office and program coordination
- Maintain confidentiality and professionalism when working with participants
- Perform other administrative and coordination duties as needed
Required Qualifications
- Fluent in English and Spanish
- Strong communication and interpersonal skills
- Excellent organization and attention to detail
- Ability to multitask in a busy environment
- Comfortable working directly with patients/participants
- Good computer skills
- Experience with Microsoft Word and Excel
- Ability to perform accurate data entry
- Strong follow-through and problem-solving skills
- Reliable and dependable
- Professional and compassionate approach when working with patients
Experience That Transfers Well to This Position
We encourage candidates with experience in any of the following to apply:
- Medical Assistant
- Certified Medical Assistant (CMA)
- Patient Coordinator
- Patient Care Coordinator
- Medical Office Assistant
- Medical Receptionist
- Healthcare Coordinator
- Case Management Assistant
- Case Manager Assistant
- Medical Scheduler
- Referral Coordinator
- Referral/Authorization Coordinator
- Front Office Medical Assistant
- Healthcare Administrative Assistant
- Rehabilitation or Pain Management Office
- Workers' Compensation office
- Medical clinic or physician's office
Workers' Compensation experience is preferred but NOT required.
Preferred Qualifications
- Healthcare or medical office experience
- Experience coordinating patient services
- Experience scheduling medical appointments
- Experience working with interpreters or transportation services
- Experience with referrals or authorizations
- Experience with Workers' Compensation
- Experience working with patients with chronic conditions or chronic pain
- Medical Assistant certification is a plus but not required
Schedule
This is a Part-Time to Full-Time position based on the program schedule.
During an active program, the position may require full-time hours. When the program is not in session, hours may decrease to part-time.
This position is best suited for someone who is comfortable with a schedule that varies depending on active program dates.
Please note: This is not a guaranteed full-time, year-round position.
Work Locations
This is an in-person position and may require working at our:
- Riverside location
- Santa Ana location
Candidates should be comfortable traveling between these locations as needed.
Compensation
$18.00–$20.00 per hour, depending on experience and qualifications.
Why This Position May Be a Great Fit
If you have worked in a medical office and enjoy the patient interaction side of healthcare, this position gives you the opportunity to use your skills in a different setting.
Your experience with patients, scheduling, documentation, referrals, communication, medical offices, transportation, interpreters, or case coordination can translate very well to this position.
Training will be provided for the specific wellness program procedures.
If you are bilingual, organized, dependable, and enjoy helping people, we encourage you to apply.
Pay: $18.00 - $20.00 per hour
Application Question(s):
- Are you fluent in both English and Spanish? — Yes/No
Do you have experience working in a medical, healthcare, patient-services, or case-management setting? — Yes/No
Are you comfortable working in person at both the Riverside and Santa Ana locations as needed? — Yes/No
Are you comfortable with a schedule that may be full-time during active programs and part-time when programs are not in session? — Yes/No
How many years of healthcare, medical office, patient coordination, or case-management experience do you have? — Multiple choice
Work Location: In person
