Exhale Spa is seeking an outgoing, hospitality-focused Guest Experience Associate to deliver exceptional service while supporting spa operations, membership sales, and retail revenue.
Responsibilities
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Welcome guests and provide an outstanding spa and fitness experience.
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Answer phones, schedule appointments, and manage reservations using Mindbody.
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Process transactions accurately, including cash handling, credit card payments, memberships, and gift cards.
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Utilize InfoGenesis POS systems for retail and service transactions.
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Identify upselling and cross-selling opportunities by recommending services, memberships, packages, and retail products.
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Support membership sales, renewals, and guest retention efforts.
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Maintain a clean, organized front desk and retail boutique area.
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Resolve guest concerns professionally and efficiently.
Requirements
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Excellent customer service and communication skills.
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Experience with Mindbody and InfoGenesis preferred.
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Cash handling and payment processing experience.
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Proven ability to drive sales through consultative recommendations and guest engagement.
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Strong computer proficiency and ability to multitask in a fast-paced environment.
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Hospitality, spa, fitness, hotel, or retail experience preferred.
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Ability to stand for extended periods of time.
Benefits
Pay: $18 per hour
This role is ideal for someone who is passionate about creating memorable guest experiences while contributing to membership growth, retail sales, and overall business success.
