Location: Atlanta, Georgia
The Southeast Permanente Medical Group (TSPMG) is one of Georgia’s largest independent, physician-owned, multi-specialty medical groups. More than 700 physicians and 300 associate practitioners work together in a unique integrated care model to provide high-quality care to Kaiser Permanente members. Our focus is on long-term health, effective prevention, diagnosis, and treatment of disease. Care is delivered across 40+ specialties at 26 medical offices featuring state-of-the-art technology and a team-based approach to care.
We are seeking an experienced Access & Appointing Consultant to join our Care Experience team. This role provides strategic, analytical, and consultative leadership to support patient access, clinician scheduling, templating best practices, and operational improvements. The consultant partners closely with senior leaders, physicians, business operations, payroll, and other stakeholders to optimize access performance and ensure efficient scheduling practices that support patient care needs.
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Drive access-related initiatives using analytics and data-driven decision-making to improve performance and patient access outcomes.
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Design, standardize, and maintain clinician templates and scheduling libraries for assigned departments.
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Lead strategic projects and initiatives related to scheduling optimization, workflow improvements, and access enhancement.
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Monitor department performance against access targets and recommend solutions that address root causes and improve outcomes.
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Develop and maintain clinician schedules to ensure appointment supply meets patient demand and operational requirements.
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Coordinate schedules with clinical responsibilities including clinic time, call duties, ETO, and schedule changes.
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Deploy scheduling automation and improve efficiency through tools such as Qgenda and other scheduling systems.
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Partner with physician leaders, operational leaders, CASE, and payroll to ensure accurate communication and schedule management.
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Track access analytics and reporting to identify trends and recommend operational improvements.
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Manage provider payroll and ensure accurate reporting of physician hours within established guidelines.
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Bachelor’s degree or equivalent combination of education and experience.
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Minimum five (5) years of clinical, staff scheduling, and/or related operational experience.
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Minimum three (3) years of progressive experience working with senior and operational leaders.
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Two (2) or more years of experience with scheduling applications.
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Two (2) or more years of project management experience.
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Strong analytical skills with experience gathering, organizing, and interpreting data.
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Advanced proficiency in Microsoft Excel, Word, and PowerPoint.
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Excellent communication skills with the ability to work across all levels of the organization.
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Ability to work independently and collaboratively in a fast-paced environment.
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Master’s degree in Business Administration, Healthcare Administration, or related field.
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Three (3) or more years of project management and/or consulting experience.
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Healthcare industry experience strongly preferred.
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Competitive compensation based on experience, qualifications, certifications, training, market data, and other relevant factors
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Comprehensive benefits package including medical and dental insurance, pension plan, 401(k), life insurance, and generous paid time off
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Additional benefits designed to support work-life balance
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Potential for yearly increases and bonuses
TSPMG is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
We maintain a drug-free workplace and conduct pre-employment substance abuse testing and background checks.
