Patient Care Coordinator (Front Desk Receptionist)
Performance Health Chiropractic + Acupuncture
West Chester, OH
Full-Time | $17–22/hour + Monthly Performance Bonus
About Us
Performance Health Chiropractic + Acupuncture is a fast-growing, family-focused wellness practice serving patients of all ages—from newborns and children to prenatal and postpartum moms, athletes, and adults seeking to move and feel their best.
We pride ourselves on providing an exceptional patient experience from the moment someone walks through our doors. We’re looking for a compassionate, organized, and energetic Patient Care Coordinator who shares our passion for helping people and creating a welcoming environment.
If you’re someone who enjoys building relationships, thrives in a fast-paced environment, and loves making a difference in people’s day, we’d love to meet you!
Position Summary
The Patient Care Coordinator is the first and last point of contact for our patients, making this one of the most important roles in our office. You’ll help create an outstanding patient experience while keeping the office running efficiently through excellent customer service, organization, and communication.
This position is ideal for someone who enjoys working with people, takes initiative, and wants to be part of a supportive, positive team.
Responsibilities
● Welcome and check in patients with a friendly, professional attitude
● Answer incoming phone calls, emails, and patient inquiries
● Schedule and manage patient appointments to maximize provider schedules
● Register new patients and maintain accurate records
● Verify insurance benefits and obtain referrals or authorizations
● Collect patient payments and review financial arrangements
● Maintain patient recall lists and appointment logs
● Communicate with patients using established office procedures and scripts
● Assist with general administrative duties
● Help maintain a clean, organized, and welcoming office environment
● Support the doctors and team with daily operations
Qualifications
Required
● High school diploma or GED
● Excellent customer service and communication skills
● Strong organizational skills with exceptional attention to detail
● Ability to multitask in a fast-paced environment
● Comfortable using Microsoft Office (Word, Excel, Outlook, PowerPoint) and Gmail
● Positive attitude with a willingness to learn
● Ability to work both independently and as part of a team
Preferred (Not Required)
● Previous healthcare or chiropractic office experience
● Experience with insurance verification and authorizations
● Medical billing experience
● Experience using electronic medical records (EMR)
● Knowledge of medical terminology
Healthcare experience is a plus, but we are happy to train the right person who has a positive attitude and strong work ethic.
What We’re Looking For
The ideal candidate is:
● Friendly and genuinely enjoys helping people
● Dependable and punctual
● Organized and detail-oriented
● A strong communicator
● Comfortable multitasking
● Self-motivated and proactive
● Professional and positive
● Coachable and eager to grow
Compensation & Benefits
● $17–22 per hour, based on experience
● Monthly performance bonus opportunities
● Full-time position (30–40 hours per week).
Our hours include:
Monday-8:15-6:00
Tuesday-8:15-6:00
Wednesday- 12:00-6:00
Thursday- 8:15-6:00
Friday-8:15-1:00
● Paid training
● Opportunities for professional growth and advancement
● Supportive team culture
● Chiropractic, Acupuncture, Massage benefits
● Health Insurance Provided
Why Join Performance Health?
At Performance Health, you’re more than an employee—you’ll become an important part of a team that is passionate about changing lives. We believe in creating a positive work environment where every team member is valued, supported, and encouraged to grow.
If you’re looking for a career where you can make a meaningful impact every day while working with an incredible team, we’d love to hear from you.
To Apply:
Please submit your resume along with a brief cover letter telling us why you’d be a great fit for our team.
Job Type: Full-time
Pay: $17.00 - $22.00 per hour
Benefits:
- Health insurance
- Paid sick time
- Paid time off
Education:
- High school or equivalent (Required)
Experience:
- Computer Skills: 1 year (Preferred)
- Customer Service: 2 years (Required)
Work Location: In person
