A dispatcher organizes service calls so that an HVAC technician is sent to a variety of locations in a timely manner. This professional must have in-depth knowledge of HVAC services in order to translate the needs of the customer to the technician and vice versa. However, the main duty of the HVAC dispatcher is to maintain the work schedules for field technicians and assure that all customer commitments are met.
In addition, a dispatcher is responsible for providing logistical support to technicians and communicating with both fellow employees and customers. Dispatchers are ultimately responsible for informing customers of the progress of service operations while ensuring that technicians operate in a cost-effective fashion. In order to do this, a dispatcher must be able to match each available technician to a job based on that technician's skill level and location.
Must be organized and able to submit and keep track of warranty filing. Customer service is paramount in the role as you may be required to deal with upset customers who are either very hot or cold.
Job Type: Full-time
Pay: $18.00 - $26.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Dispatching: 1 year (Preferred)
Work Location: In person
