Struction Solutions is seeking an experienced Organizational Change Management (OCM) Director to lead change management efforts for a large-scale Enrollment Broker system implementation project supporting the Louisiana Department of Health (LDH). This role is ideal for a strategic leader with a proven track record of successfully driving organizational transformation and user adoption during complex technology implementations.
The OCM Director will be responsible for developing the Organizational Change Management (OCM) strategy and partnering closely with LDH stakeholders to execute the plan, ensuring a smooth transition from the current operating environment to the future state while maximizing project adoption and business benefits.
Key Responsibilities
- Lead all Organizational Change Management activities for the Enrollment Broker implementation project.
- Develop and maintain the comprehensive Organizational Change Management (OCM) Plan.
- Partner with Louisiana Department of Health (LDH) leadership and project stakeholders to execute the OCM strategy.
- Assess organizational readiness and identify impacts to business processes, operations, and end users.
- Develop change strategies that promote user adoption and minimize resistance.
- Create and implement stakeholder engagement and communication plans.
- Support leadership coaching and change champion initiatives.
- Coordinate change management activities with project management, training, communications, and technical teams.
- Develop change impact assessments and organizational readiness assessments.
- Track OCM metrics, risks, issues, and adoption progress throughout the project lifecycle.
- Provide regular status updates and executive-level reporting.
- Facilitate workshops, meetings, and presentations with executive leadership and stakeholders.
- Ensure organizational transformation activities align with project goals and expected business outcomes.
- Bachelor's degree in Business Administration, Organizational Development, Human Resources, Public Administration, Information Systems, or a related field (Master's degree preferred).
- Minimum 4 years of experience leading Organizational Change Management (OCM) efforts for large-scale system implementation projects.
- Demonstrated experience developing and executing Organizational Change Management plans.
- Experience leading organizational transformation initiatives within complex organizations.
- Strong understanding of change management methodologies such as Prosci, ADKAR, Kotter, or similar frameworks.
- Experience working with executive leadership, cross-functional teams, and external stakeholders.
- Exceptional communication, presentation, facilitation, and interpersonal skills.
- Strong organizational, analytical, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced project environment.
- Experience supporting state or government agencies.
- Healthcare or Medicaid systems implementation experience.
- Prosci Change Management Certification or equivalent certification.
- Experience with Enrollment Broker, eligibility, healthcare, or public sector modernization projects.
- PMP certification is a plus.
