We are currently seeking a part-time Front Desk Agent/ Night Auditor to join our team. The Front Desk Agent/Night Auditor is responsible for the overnight operations of the hotel - including assisting guests with requests, check-in and check-out, processing the daily audit, etc. Must be able to multi-task and stay focused on the work at hand with little supervision. Our Front Desk Agent/Night Auditors are responsible for assisting our guest at every turn - at first contact when the guest contacts the hotel to make a reservation, providing a warm welcome to each guest as they check-in, assisting with any concerns during the stay and always looking for opportunities to go above and beyond to WOW the guest!
Responsibilities for the Front Desk Agent/Night Auditor are but not limited to:
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Audit and balance reports from the day shifts
- Schedule guest wake-up calls and reservations for the following day
- Verify that all EOD work has been performed by other departments
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
- Run EOD computer functions so they are complete by the end of the shift
- Prepare guest bills for next-day checkouts and process reservation cards
- Balance cash drawers and records.
Job Type: Part-time
Pay: $13.00 - $14.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel experience: 1 year (Required)
Ability to Commute:
- Houston, TX 77074 (Required)
Work Location: In person
