Be the voice our customers trust—and the reason they come back.
Basil Resale Center is looking for a motivated, customer-focused Service Advisor who thrives in a fast-paced environment and takes pride in delivering an exceptional service experience. If you’re great with people, sharp on details, and ready to grow with a respected automotive group, we want to meet you.
Job Title: Service Advisor
Location: Basil Resale Center- 4131 Sheridan Dr. Amherst, NY 14221
Job Type: Full-Time
Salary: Competitive salary range of $55,000-$80,000 (based on experience)
Benefits: Health insurance, 401(k), paid time off, employee discounts, and more!
What you'll do:
Greet customers and determine the nature of the service required.
Advise customers on vehicle maintenance and repair options.
Provide accurate estimates and ensure timely updates on repair progress.
Work closely with technicians to ensure repairs are completed correctly and in a timely manner.
Maintain a high level of customer satisfaction by addressing concerns and managing expectations.
Process customer transactions, including service charges, payments, and warranties.
Keep detailed records of customer interactions, services performed, and follow-ups.
Stay current on product knowledge and automotive trends.
Ensure that all service work is performed in accordance with dealership standards.
