The Director of Admission Program directs the management of all on- and off-campus events associated with the Office of Admission, as well as management of Admission student employees (TCU Ambassadors and Admission Interns). The Director is a member of the Dean’s leadership team and partners with the Dean of Admission to identify opportunities, create and improve programs, and support the development of staff members in all key areas of admission program and student management.
1. Prepares and articulates the strategic vision of the TCU visit experience.
2. Promotes positive relationships with members of the campus community (e.g., associate deans) whose contributions to our visit programs are vital.
3. Directs and supervises two assistant directors responsible for all aspects of the visit programs, including daily events, special groups, departmental visits, virtual programming, and large-scale programs for prospective and admitted TCU students, as well as selection, training, and management of all Admission Interns and TCU Ambassadors.
4. Oversees programs designed for non-student stakeholders (e.g., school and independent counselors, ACT and College Board, etc.)
5. Works with campus partners to execute VIP programs (e.g., Community Scholars and Chancellor’s Scholars).
6. Works closely with director of admission marketing & communication to ensure brand identity and consistency.
7. Creates and routinely examines presentation materials (e.g., PowerPoints) for all visit programs.
8. Collaborates with director of admission systems to improve event management and student engagement through Admission CRM and student portals.
9. Supports assistant directors in developing and maintaining training manuals for Admission Interns and TCU Ambassadors based on up-to-date university programs and resources.
10. Leverages CRM for all event management, tracking registration and attendance, and program reporting.
11. Manages the admission program team budget.
12. Provides recommendations on departmental policies and procedures to enhance the visit experience.
13. Promotes the TCU educational experience for prospective students and their families through consistent, high-quality on-campus visitation events.
14. Maintains up-to-date knowledge of TCU’s academic, spiritual, recreational, social, extra-curricular, and financial aid programs and accurately communicates this information to prospective students and their families.
15. Recruits students by advising on the college application process and educational and career decisions. Manages public relations by answering/initiating calls to/from prospective students and families, maintaining rapport with students and families, high school administrators, counselors, teachers, and TCU alumni; communicating application status, facilitating student enrollment and providing solutions to enrollment issues for limited target market or schools.
16. Evaluates applicant transcripts and supporting documents; determining the prospective student’s educational needs and the appropriateness of a TCU education associated with limited target market or schools.
17. Conducts daily on-campus information sessions as needed especially during peak travel season.
18. Travels as needed to support and represent TCU at regional recruiting events including college fairs and others.
19. Maintains up to date records and completes routine reports related to inquiries, recruitment, projections, conversions, volunteer and personal schedule, campus visits, special programs and other data as requested.
20. Monitors expenses by gathering and reporting programming expenses; facilitating and monitoring invoices and purchase orders, scheduling and reconciling expenditures.
21. Transports promotional materials and marketing collateral to and from event locations.
22. Performs other related duties as assigned.
- Bachelor’s Degree.
- 5 plus years’ experience in program (event/student) management in a higher education setting.
- Previous supervisory experience.
- Master’s degree; preferably in Student Affairs, Higher Education, or a related field.
- 3 plus years’ professional admission program management experience (in a high-volume application setting).
- Valid Texas Driver’s License.
- Must be insurable under the university motor vehicle requirements.
- Proficiency in Slate or other CRM.
- Proficiency in Microsoft Office Suite and using Zoom or other virtual meeting software.
- Knowledge of SLATE, PeopleSoft (or other CRM’s, SIS’s) .
- Knowledge of customer service processes and techniques.
- Ability to write queries, write reports and presenting findings.
- Ability to handle all activities and highly confidential information with patience, discretion, tact and a keen. Eye for detail while working with people from a wide variety of backgrounds.
- Ability to prioritize and organize tasks related to multiple requirements.
- Ability to quickly learn new applications and equipment.
- Ability to make presentations and ability to clearly communicate with diverse audiences.
- Ability to demonstrate integrity and ethical behavior in working with confidential information.
- Ability to manage multiple projects and meet deadlines.
- Ability to work evenings, weekends as required.
University Core Competencies definitions may be found on the Human Resources website and in the staff performance management system.
- Visual acuity to read information from computer screens, forms and other printed materials and information.
- Able to speak (enunciate) clearly in conversation and general communication.
- Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
- Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
- Lifting and moving objects and equipment up to 20 lbs.
- Work is indoors and sedentary and is subject to schedule changes and/or variable work hours.
- This role is an on campus, in-person position.
- There are no harmful environmental conditions present for this job.
- The noise level in this work environment is usually moderate.
Texas Christian University values Integrity, Engagement, Community, and Excellence in the workplace. TCU treats applicants and employees with fairness and respect. TCU hires and promotes individuals based on their qualifications and their commitment to making a positive impact on our student-centered community. TCU is an equal opportunity employer and follows all applicable employment laws. TCU fairly considers all qualified individuals, ensuring we are a workplace free from unlawful discrimination and harassment.
