Job Summary
Join our dynamic hospitality team as a Night Auditor, where you will play a vital role in ensuring the seamless operation of our hotel during overnight hours. This energetic position combines the responsibilities of front desk management, guest relations, and financial reconciliation. As a Night Auditor, you will deliver exceptional customer service while maintaining the integrity of hotel operations, ensuring guests experience a safe, welcoming, and efficient environment throughout the night. Your proactive approach and attention to detail will help uphold our standards of excellence and guest satisfaction. OPERA PMS experience is preferred.
Responsibilities
- Greet and assist guests with check-in and check-out procedures, providing friendly and professional service via phone and in person
- Manage overnight reservations, modifications, and cancellations using hospitality reservation systems such as OPERA or similar property management systems (PMS)
- Conduct nightly audits to reconcile accounts, verify billing accuracy, and prepare financial reports for management review
- Monitor security cameras and perform visual inspections of the property to ensure safety and security standards are maintained
- Respond promptly to guest inquiries, complaints, or emergencies following hotel emergency procedures with professionalism and empathy
- Maintain accurate records of all transactions, incident reports, and shift logs to ensure compliance with operational policies
- Collaborate with housekeeping, maintenance, and security teams to address guest needs or resolve issues efficiently
Requirements
- Proven experience in hospitality management or hotel front desk operations; resort experience is a plus
- Strong knowledge of hotel management systems such as OPERA or other property management software (PMS)
- Excellent customer service skills with a focus on problem-solving and guest relations
- Bilingual or multilingual abilities are highly desirable to serve diverse clientele effectively
- Familiarity with night audit procedures, hotel emergency protocols, and guest services standards
- Exceptional phone etiquette skills for handling reservations and guest communications via phone communication channels
- Ability to work independently during overnight shifts while maintaining high energy levels and attention to detail
- Prior experience working with hospitality reservation systems, front desk operations, or hotel management is preferred
Join us in creating memorable guest experiences by ensuring smooth nighttime operations! We’re dedicated to supporting your growth in the hospitality industry through comprehensive training in customer service excellence, security protocols, and property management. If you thrive in a fast-paced environment where your proactive attitude makes a difference every night — this is the perfect role for you!
Work Location: In person
