Front Desk / Data Entry Specialist
Location: Hanscom Air Force Base, MA
Job Type: Full-Time | 40 hours per week
Schedule: Monday–Friday, 8:00 AM–4:00 PM
Work Setting: On-site
About the Opportunity
We are a staffing agency hiring on behalf of a reputed client located at Hanscom Air Force Base, Massachusetts.
We are seeking a professional, organized, and customer-focused Front Desk / Data Entry Specialist to support daily administrative and customer service operations at a Military & Family Readiness Center.
In this role, you will serve as a first point of contact for military members, veterans, and family members seeking information, programs, and support services.
The ideal candidate will have strong customer service skills, excellent attention to detail, and experience with administrative support and data entry.
Key Responsibilities
- Greet visitors and provide professional, friendly front desk customer service.
- Answer, screen, and route incoming telephone calls.
- Schedule clients for classes, workshops, and appointments.
- Enter, update, and maintain information in web-based government systems.
- Process and track Transition Assistance Program (TAP) information.
- Send appointment and class reminders by email.
- Generate monthly activity and usage reports.
- Maintain an organized, clean, and professional reception area.
- Ensure accurate client sign-in and registration procedures.
- Perform general clerical, administrative, and data entry duties.
- Work closely with Military & Family Readiness Center staff to support daily operations.
- Maintain confidentiality and accuracy when handling client and program information.
Required Qualifications
- Minimum 1 year of customer service experience.
- Strong data entry and administrative skills.
- Proficiency with Microsoft Office Suite, including:
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Windows operating systems
- Strong verbal and written communication skills.
- Ability to communicate professionally with a diverse customer base.
- Excellent organizational and multitasking abilities.
- Strong attention to detail and accuracy.
- Ability to prioritize tasks and meet deadlines.
- Ability to successfully complete required background screening and obtain installation access credentials.
Preferred Qualifications
The following experience is an asset:
- Experience working in a military, government, or nonprofit environment.
- Familiarity with military programs and services.
- Experience using databases or case management systems.
- Previous receptionist, front desk, or administrative support experience.
Compensation & Benefits
- $21.02–$22.94 per hour, based on applicable Service Contract Act classifications and experience.
- Health & Welfare benefits as required under the Service Contract Act.
- Paid vacation.
- 11 paid federal holidays.
- Stable, full-time, 40-hour-per-week schedule.
- Opportunity to support military members, veterans, and their families in a meaningful role.
Work Environment & Conditions of Employment
- This position is primarily on-site at Hanscom Air Force Base.
- Business casual attire is required.
- Candidates must successfully complete all required background checks and credentialing processes for installation access.
- Candidates must be legally eligible to work in the United States.
- The position requires regular interaction with military members, veterans, family members, and other visitors.
How to Apply
If you are organized, professional, customer-focused, and enjoy helping people while supporting the military community, we encourage you to apply.
Please submit: below details to [email protected]
- Your current resume
- Professional references
- Relevant information regarding your customer service, administrative, and data entry experience
Qualified candidates will be contacted regarding the next steps in the selection and onboarding process.
Pay: $21.09 - $22.94 per hour
Work Location: In person
