Kaizen Solutions is a Charlotte-based sales and development firm, and we're looking for an AT&T Customer Service Representative who believes that great service and great sales are one and the same. The AT&T Customer Service Representative works with our customers exploring AT&T Fiber, helping them understand speeds, choose plans, and be genuinely excited about upgrading their connectivity.
As an AT&T Customer Service Representative, you'll bring good energy to every interaction. The AT&T Customer Service Representative also handles multiple tasks with ease, ensuring our customers receive the attention they deserve. And when you're balancing five things at once and still making customers smile? That's the job, and you'll love it.
Responsibilities of the AT&T Customer Service Representative
- Initiate sales conversations in person to introduce AT&T Fiber, emphasizing its role in delivering fast internet that keeps our customers connected and entertained.
- Carefully listen to their needs in person, then recommend AT&T Fiber solutions that deliver superior service to support multiple devices simultaneously.
- Educate customers on the unmatched performance of AT&T Fiber, emphasizing its role in providing a seamless online experience for everyday connectivity.
- Turn casual talks into sales opportunities by demonstrating how AT&T buffering, lag, and interruptions affect everyday digital activities.
- Use simple, relatable language to explain complex benefits, making customers confident and informed when choosing AT&T Fiber for their needs.
- Offer personalized guidance about installation processes, service features, and ongoing support, ensuring a smooth transition and long-term satisfaction.
Qualifications of the AT&T Customer Service Representative
- A high school diploma or equivalent is preferred.
- Experience in customer service or sales is a plus, but not required.
- Active listening skills to identify customer needs and tailor solutions.
- Resilient attitude to handle complaints and resolve issues professionally.
- Sales‑oriented mindset to promote upgrades and meet performance goals.
Pay: $950.00 - $1,450.00 per week
Work Location: In person
