About Us
Mercy Wellness is a vertically integrated cannabis company that is licensed for medicinal and adult-use. From cultivation, manufacturing, distribution, and retail. We employ approximately 80+ employees and are actively expanding our operations to better serve our local communities. Beyond our goals to leverage our legacy relationships to continue having the best quality & offer the lowest prices to our customers, we also focus heavily on giving back to the Community by supporting local non-profit organizations and engaging in local business guilds. As an Equal Opportunity Employer, we are committed to diversity and inclusion in the workplace. Learn more about us: https://www.youtube.com/watch?v=AmIU3uzsXnw
Job Scope and Purpose
The Delivery Driver will support the day to day operations of the Delivery departments by transporting orders to customers in a timely manner. The Delivery Driver will be an efficient worker who is capable of working solo and accurately delegating, organizing, and executing tasks on their own. They will work with a small team to execute as many as 50+ tasks in a day. This position is exclusively located at our San Rafael location.
Job Responsibilities
- Create an environment of “Customers First” with exceptional customer service in person and over the phone.
- Warmly and kindly interact with a wide variety of clientele.
- Assist in packing orders and routing your deliveries
- Clean and maintain delivery vehicles and other communal areas throughout your shift.
- Ability to answer phones and place customer orders.
- Ensure all Order Paperwork, Route Manifests, and Cash Transactions pertaining to your route are maintained accurately throughout the day with the proper signatures.
- Maintain professional interpersonal relationships with both staff and customers.
- Deliver anywhere from 15-40 orders on a daily basis.
- Ensure customers are handed accurate orders, and make sure customers are comfortable, happy, and satisfied with their delivery experience from start to finish.
- Keep acute attention to any customer issues and report as necessary to managers.
- Works with customer service team to resolve product and service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Cashier and keep aware of changing till totals and assess necessary till total for each route.
- Be cognizant of your surroundings while on the road keeping care of company vehicles.
- Have patience, understanding and a willingness to teach and be taught.
- Have a willingness to adapt to changing laws, regulations and the workplace.
- Maintain a clean driving record.
- Other duties as assigned.
Minimum Requirements
- Team-oriented: you work well with a team to focus on the minor goals of the day as well as any grander goals set by management.
- Versatile: you are able to switch gears quickly between routes and keep up with the ever changing dynamics of the day.
- Solution-Oriented: you are able to deduce the best possible outcome when faced with a problem that may have many different solutions.
- Detail Oriented: you are able to understand and navigate the nuanced world of cannabis in California and are capable of following multiple different regulations.
- Compassionate: you understand where a customer is coming from and empathize with the issue they are facing.
- A clean driving record with the California DMV.
- Customer Service Experience.
- Proficient Computer Skills (Familiarity with iOS, Windows, and have a solid understanding of different forms of technology).
- A familiarity with California’s cannabis track & trace system.
- Flexibility to work overtime hours as needed when required by business needs.
- Must be 21+ years of age and have the ability to complete a LiveScan background check as required by the City of Cotati.
Physical Requirements
- Must be able to lift, carry, push, pull and balance up to 50 lbs. (100 lbs. with assistance) and must be able to do so with extreme care and caution.
- Must be able to drive, sit, and stand for extended periods while maintaining focus.
- Must be able to work in an environment with moderate noise.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Experience:
- Delivery driver: 1 year (Preferred)
- Customer service: 2 years (Preferred)
Shift availability:
Work Location: In person
