Job Title: Title Clerk
Reports To: Assistant Office Manager or Office Manager
FLSA Status: Non-Exempt
Summary: This is a customer service based, entry level position that directly assists clients with tag and title needs. It also requires, but is not limited to, basic office duties, such as answering phones, filing, emailing, copying, and scanning.
Duties and Responsibilities include the following. Other duties may be assigned.
- Provides direct customer service.*
- Provides telephone and/or email customer service.*
- Completes MVA forms and title documents.*
- Keeps office and paperwork organized.*
- Stops, starts, and returns to interrupted tasks.*
- Scans and files documents.*
- Maintains inventory control.*
- Prepares transactions for MVA Run.*
- Contacts lenders and banking institutions to order client out-of-state titles.*
- Reviews and corrects completed transactions.*
- Writes notes and maintains detailed communications with co-workers and management.*
- Performs minor cleaning of office area and personal spaces.
- Water plants.
- Take trash out.
- Checks through completed transactions and/or pending transaction files and contacts clients as reminders.
- Runs local errands outside of the office.
- Count down the cash drawer at the end of each business day.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills:
To perform this job successfully, an individual should have knowledge of Google Workspace, MDSP Inspection program, J.D. Power (NADA), E-invoice system, and VITU OLRS.
Education/Experience:
High school diploma or general education degree (GED); and equivalent combination of education and experience.
Certificates and Licenses:
Ability to pass MVA criminal background check
Equipment:
- Scanner
- PC
- Printer
- Multi-line phone system
- Copier and/or Fax
- Credit card machine and cash register
Knowledge, Skills and Other Abilities:
- Customer service knowledge
- Ability to multitask
- Basic computer knowledge
- Professional and courteous demeanor
- Possess good oral and written communication skills
- Attention to detail
- Ability to work in a fast-paced environment
- Be an active part of a team
- Flexible availability, dependability, and punctuality
- Ability to travel to any office location
- Time Management
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, use hands, reach with hands and arms, and talk or hear. The employee is occasionally required to walk, sit, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, ability to adjust focus, and ability to see color.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Pay: $16.00 - $17.00 per hour
Benefits:
- Opportunities for advancement
- Paid time off
Work Location: In person
