Overview
Join our dynamic team as a Member Care Specialist / Sales Associate, where your enthusiasm and dedication for helping others and commitment to excellence will play a key role in enhancing our customers' experience. In this vital role, you will collaborate closely with the General Manager to generate new membership sales, engage prospective members, and schedule introductory appointments that help drive business growth. As the first point of contact, you will educate and assist members and prospective members on our products and services while identifying opportunities to meet their needs. Your strong communication skills, proactive mindset, and attention to detail will contribute to an exceptional member experience and foster long-term member satisfaction and loyalty.
Responsibilities
- Assist the Studio General Manager with all aspects of the sales process, including lead generation, follow-up communication, and closing membership and retail sales
- Conduct proactive outreach through phone calls, text messages, and emails, meeting the daily minimum of 50/50/50
- Secure high‑quality bookings to support monthly sales goals and follow up on leads, missed sales opportunities, and introductory sessions
- Present and clearly explain studio services to prospective members
- Schedule, update, and confirm appointments using the ClubReady system
- Manage front desk operations by welcoming, checking in, and assisting members and prospective clients.
- Enforce StretchLab policies and safety procedures (e.g., liability waiver, 12-hour cancellation policy, GRIP socks at every session, etc.)
- Meet individual sales goals established by studio management
- Work effectively and independently with minimal supervision
- Provide informative studio tours while building rapport and addressing client needs
- Represent and uphold the studio’s mission as a fitness and wellness provider
- Participate in studio promotional events, including pop‑ups and other community events/promotions
- Oversee and contribute to studio social media channels, including Instagram, Facebook, and TikTok
- Maintain a clean, organized, and professional studio environment
- Perform additional duties assigned by management
Experience
- Proven ability to achieve sales targets and drive membership growth
- Experience in fitness and wellness industry is preferred; we are open to training motivated individuals with transferable skills and a passion for helping others.
- Excellent written and verbal communication skills
- Ability to prioritize workload, manage competing demands, and maintain attention to detail.
- Solid computer literacy with the ability to quickly learn new software and systems
- Experienced in managing social media channels, creating engaging content, and responding to direct messages
If you're enthusiastic about health and wellness, driven by sales success, and thrive in a collaborative environment where your efforts are recognized and rewarded, this opportunity is for you!
Pay: From $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Vision insurance
Application Question(s):
- What experience do you have selling fitness or wellness memberships?
Experience:
- Sales: 1 year (Preferred)
Ability to Commute:
- Brentwood, CA 94513 (Preferred)
Work Location: In person
