Customer Service Rep – Auto Insurance
Location: Rockwall, Texas
Full-Time | Insurance | Claims Adjuster
$18.00/hr to $20.00/hr DOE
SNAP is looking for an energetic, preferably bilingual, candidate who thrives in a fast-paced, customer-focused environment. If you are someone who enjoys resolving issues, managing a high volume of interactions, and providing solutions under pressure, we want you on our team!
About Us
SNAP Insurance Service, LLC is a well-established insurance organization with a strong reputation for delivering exceptional service and standing by our policyholders.
Why Join Us?
- Competitive salary.
- Comprehensive health, dental, and vision benefits plus life and disability.
- 401(k) & Roth with company match
- Generous paid time off & holidays.
- Career Growth: Proven track record of internal promotions
- Collaborative, team-oriented culture.
What You'll Do
- Handle inbound phone calls and chat queues, assisting both English and Spanish-speaking customers.
- Provide support to agent partners and insureds regarding quotes, policy inquiries, changes, billing, and website assistance.
- Review policy applications and endorsements to ensure they align with SNAP’s approval guidelines.
- Demonstrate strong communication skills by clearly explaining complex insurance terms to customers with minimal industry knowledge.
- Resolve customer inquiries efficiently, displaying problem-solving abilities and a calm demeanor under pressure.
- Maintain organization and focus while handling a high volume of customer interactions, always striving for quick and accurate solutions.
- This position does not involve selling policies or managing a team. An Agent or Adjuster License is NOT required.
What We’re Looking For
- Bilingual highly preferred (Spanish and English), but not required
- High school Diploma or equivalent required
- 1 year of customer service experience in a fast-paced environment, ideally with experience in policy inquiries, billing, or account management.
- Excellent de-escalation skills, able to handle difficult or frustrated customers with professionalism and tact.
- Comfortable handling high volumes of customer interactions, including challenging calls.
- Very strong oral and written communication skills
- Great organizational skills with the ability to manage multiple tasks and prioritize effectively.
Key Qualities for Success
- Demonstrates a calm, professional, and respectful demeanor in stressful situations.
- Excellent customer service skills with the ability to manage difficult interactions calmly and professionally (de-escalation) while prioritizing customer experience.
- Organized and very detail-oriented.
- Collaborative team player with a continuous learning mindset to grow in this industry.
Office Hours: 9:00 a.m. to 6:00 p.m. CST, Monday – Friday, Saturdays (Rotating) 9:30 a.m. to 1:00 p.m.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
