JOB SUMMARY:
The purpose of the Senior Monitoring Specialist is to provide senior-level operational and technical support for monitoring operations, branch integrations, monitoring infrastructure, central station coordination, and monitoring process standardization. This role serves as a subject matter expert supporting Monitoring Specialists, acquisitions, troubleshooting efforts, and monitoring technologies across the organization.
ESSENTIAL JOB DUTIES:
- Responsible for supporting monitoring operations, monitoring infrastructure, branch integrations, and technical support initiatives.
- Provide leadership and guidance to Monitoring Specialists and assist with monitoring account audits and integrations.
- Support monitoring account reconciliation and acquisition integrations.
- Develop and maintain monitoring SOPs, workflows, and operational procedures.
- Review monitoring data and system configurations for accuracy and compliance.
- Central Stations
- Support central station configurations and monitoring communication pathways including IP, cellular, AES, and radio technologies.
- Coordinate troubleshooting efforts related to monitoring communication issues and escalated branch support.
- Assist with implementation of monitoring technologies, reporting tools, and operational initiatives.
- Provide technical support and periodic onsite branch assistance, training, audits, and integration support.
- Coordinate with operations and accounting teams regarding monitoring billing validation and account discrepancies.
- Agreements
- Support after-hours escalations and operational emergencies when required.
- Support monitoring account documentation and operational consistency across branches.
- Travel periodically to branch locations for monitoring and technical support as needed.
- Billing
- Work collaboratively with branch teams to improve monitoring processes and support growth initiatives.
- Ensure monitoring records and central station information remain accurate and aligned.
- Other duties may be assigned.
QUALIFICATIONS
The qualifications listed below are representative of the elements required to perform the job successfully, however in some cases, an equivalent combination of Education, Training, Certifications and Experience may meet the job qualifications.
Education, Training, Certifications:
- High School Diploma or GED, required; Associate’s or Bachelor’s degree in Business, preferred; or equivalent experience (5+ years) in the Fire Protection Industry (Fire or Security)
Experience, Knowledge, Skill Requirements:
- 5 years of professional computer skills
- 5+ years Fire Alarm, Security, or Monitoring Industry experience preferred.
- 3+ years Central Station or Monitoring Operations experience preferred.
Communication Skills:
- Must have the ability to effectively read, write and communicate in English with employees and customers.
Systems and Software Skills:
- Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required.
- 3 years business intelligence systems, Timberline Sage 300 CRE, or similar ERP or CRM
Other Qualifications:
- Valid driver’s license with acceptable driving record required.
- Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement
PHYSICAL & WORK ENVIRONMENT REQUIREMENTS
Reasonable accommodations may be made to enable individuals with disabilities to perform Essential Job Duties.
Physical Requirements:
While performing the duties of this job, the employee is required to sit for long periods. Employee will occasionally be required to bend, kneel, balance, lift <30lb, walk, stand, ascend/descend stairs, drive, twist, and reach above and below shoulders as well as work with hand tools and ladders.
Work Environment:
Employee is in a Technical role and will require job site work, technical troubleshooting, work alone and with others. Tech will have an assigned office as primary location in a location commensurate with quick response times to troubleshoot and repair system components.
We are fully committed to equal opportunities for employment to all individuals regardless of race, national origin, gender, religion, sexual orientation, disability, familial status, and any other classification protected under the law. We are an Equal Opportunity, Affirmative Action employer.
While this job description is intended to be an accurate reflection of the position, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.
#LI-NF1
Are you interested in working for the nation’s leading fire protection company and beginning a rewarding and satisfying career that helps save the lives of thousands each year? Do you want to be a part of a growing and expanding team of industry experts? If so, exploring career opportunities with Summit Fire & Security may be right for you!
Summit Fire & Security, a subsidiary of SFP Holding, Inc. (Summit Companies), is a full-service provider for fire detection, suppression, and security with a full suite of capabilities that includes design, installation, testing, inspections, and maintenance. We serve customers across many verticals on a local, regional, and national scale. We’re proud of our well-deserved reputation for quality work that’s completed by our talented and experienced installation workforce. Summit Fire & Security is a dynamic organization with endless growth opportunities spanning over 70 locations in more than 20 states.
Our company is consistently recognized for service excellence in the fire protection industry. Summit Fire & Security supports trade skills and workforce development by hosting Recognized Apprenticeships and on-the-job training (OJT) programs for new career-seekers. Many members of our leadership chair NFPA code compliance committees, serve on regional safety boards, and support technical education in local schools. Summit Fire & Security supports employees in their professional development by offering continued development, training, and education by encouraging NICET and other career-advancing certifications. We offer reimbursement for certain career development programs in addition to potential bonuses for specific certifications. We continually strive to be theEmployer of Choicefor highly motivated team members who want to succeed in a high-growth environment. We encourage initiative, independence, diversity, and personal career growth.
Demonstrating the combination of experience, knowledge, and customer service is the key to our performance and helps us achieve our goal of providing the highest quality fire protection services possible to protect lives and property.
Benefits
Summit Fire & Security offers extensive training opportunities, career advancement, competitive pay, bonus opportunities, along with anindustry leadingand affordable benefits package for eligible employees. Our benefits package includes:
- Paid Vacation and Holidays
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k) Plan with Company Match
- Flexible Spending Accounts
- Long-Term Disability – Employer Paid
- Short-Term Disability – Employer Paid
- Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity
- Life Insurance for Team Members and Dependents
- Employee Assistance Program
- Employee Referral Program
Our Core Values
PIPE
- We arePASSIONATEabout life safety
- We haveINTEGRITY(Do the right thing)
- We work inPARTNERSHIPwith our customers and community
- We constantly strive forOPERATIONAL EXCELLENCE(Do things right)
Summit Fire & Security participates in E-Verify & in alignment with our commitment to safety, we promote a drug-free workplace. Summit Fire & Security is an equal-opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability.
