The Housekeeping Manager leads all housekeeping operations, ensuring the highest standards of cleanliness, organization, and presentation throughout guest rooms, public spaces, common areas, and the operations center. This role is responsible for maintaining the interior of the property while partnering with other departments to identify and report maintenance and design concerns, ensuring an exceptional guest experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Motivate staff and maintain a positive staff attitude
- Supervise housekeepers to clean all rooms, common spaces, public areas, and operations center
- Personally inspect the cleanliness of each item listed above
- Train supervisors to inspect all areas
- Lead Room Quest with the design team
- Communicate and follow up on all issues with the design team and the Maintenance Manager
- Ensure all interiors match the room catalogs for furniture placement
- Maintain carpet in all interiors to be free of dirt, soil, stains, and replace as needed
- Oversee pantry stocking in all areas
- Organize daily room cleans
- Ensure all “turns” are ready for arrival by 4 pm
- Ensure all make-ups and turndowns are completed while the guest is out of the room
- Ensure all fixtures and furnishings are kept in good condition
- Plan and schedule staff according to occupancy and budget
- Purchase supplies and amenities as needed
- Understanding of PAR levels and internal ordering procedures
- Oversee the training of new employees
- Develop supervisors to improve management skills
- Handle all administrative duties of the HSKP department
- Understand the housekeeping budget and scheduling procedures
Must comply with all company policies and procedures.
To perform the essential functions of this position, regular and consistent attendance is required.
Must be able to work well with other Team Members, Managers, and interact with our guests.
SUPERVISORY RESPONSIBILITIES
- Directly supervises the Housekeeping Supervisors and the Housekeeping Team Members
- Assist Housekeeping Managers
EDUCATION and/or EXPERIENCE
- High School Diploma or equivalent
- At least 2 years’ experience in housekeeping management required
LANGUAGE SKILLS
- Must be able to communicate effectively with guests, managers, and team members
MATHEMATICAL SKILLS
- Basic knowledge and understanding of math
- Must understand budgets and be able to read and understand P&L statements, scheduling tools, and CPOR management
REASONING ABILITY
- Must be able to understand scheduling, purchasing, inventory, and stock
- Must be able to think quickly
- Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
PHYSICAL DEMANDS
- Must be able to stand for long periods of time
- Must be able to lift up to 50 lbs.
WORK ENVIRONMENT
- Housekeeping office, guest rooms, and common areas of the property
- Must be able to work outdoors in all weather conditions
