Skincare Lounge is Philadelphia’s top-rated spa, located in the heart of Center City. We take exceptional customer service very seriously, which is why we have 1,000+ five-star Google reviews.
Our team is passionate about helping clients look and feel their best through high-quality skincare, wellness, and massage services. From the moment a client walks through our doors, we ensure that every detail is handled with care, professionalism and warmth.
About the Role
As the first and last point of contact for our clients, the Front Desk Representative plays a vital role in upholding our reputation. Reliability and punctuality are non-negotiables for this role. You will often be responsible for opening, closing, and managing the front desk alone. If you take pride in being dependable, organized, delivering five-star customer service and are great at multi-tasking, we’d love to hear from you.
Key Responsibilities
- Arrive on time for every shift, prepared to open or close the spa as scheduled
- Provide excellent customer service, greet clients warmly and ensure a seamless check-in/check-out experience
- Manage client communication via phone, text and email, ensuring prompt and professional responses
- Schedule appointments accurately with a customer-focused approach
- Process transactions accurately and maintain organized client records
- Assist with membership and retail sales by educating clients on our services and skincare products
- Work closely with estheticians and massage therapists to ensure seamless operations
- Offer clients refreshments, collect feedback and encourage them to leave a review to help maintain our top-rated reputation
- Help with laundry duties as needed to maintain fresh linens and a clean spa environment
- Keep the front desk and waiting lounge clean, organized, and professional at all times
- Address client concerns and escalate issues to management as needed
What We're Looking For
- Reliable & Trustworthy – This is non-negotiable. You will often be the only person running the front desk
- Customer Service & Sales Mindset – You genuinely enjoy helping people and making their experience special. You're excited about sales goals and hitting them. We obsess over this more than your typical business
- Strong Communication Skills – You’ll be the face of our business, handling client interactions with professionalism, friendliness and warmth
- Highly Organized & Detail-Oriented – Ability to work in a fast-paced environment and juggle scheduling, payments, and client service with ease
- Tech-Savvy – Comfortable using scheduling / payment software (training provided).
- Positive & Team-Oriented Attitude – You bring high energy and enjoy supporting both clients and coworkers
- Interest in beauty, health, and wellness is a plus
- Previous front desk, customer service, or spa/salon experience is a plus
Compensation
- Competitive hourly wage with a commission-based component
- Employee discounts on services and products
- Incredible opportunities for career growth within our expanding network
- A positive, fun and supportive work environment
How to Apply
If you are reliable, customer-focused, and thrive in a fast-paced environment, we want to hear from you! Apply now with your resume explaining why you're the perfect fit.
Pay: $20.00 - $25.00 per hour
Benefits:
- Employee discount
- Professional development assistance
Application Question(s):
- This is a sales-focused front desk role. You'll be expected to sell memberships, retail products and work toward monthly sales goals. Do you have prior experience selling products or services to customers? If yes, briefly describe what you sold and any results (hitting targets, upsells, etc.).
- This role requires working every Saturday and Sunday, 8:30am – 6:30pm, year-round. Can you commit to this schedule consistently?
- How long were you at your most recent job, and why did you leave (or why are you leaving)?
- What's your expected hourly pay for this role?
Work Location: In person
