Job Overview
Barry Equipment is seeking a dependable, customer-focused Service Coordinator for our South Windsor, CT location. This role is ideal for a former heavy equipment technician or service professional looking to transition off the road and into a stable, in‑store position. The Service Coordinator will handle incoming service calls, assist walk‑in customers, create and manage work orders, and support the service department’s daily workflow.
Key Responsibilities
- Assist customers (in-person, over the phone, and via email) by taking service calls inputting into the ERP system
- Create, manage, and update work orders in the company ERP system
- Support the service department by coordinating repairs, timelines, and customer communication
- Work closely with in-house technicians to ensure accurate job documentation and workflow
- Communicate repair status, timelines, and updates to customers
- Collaborate with the parts department to ensure required parts are available for repairs
- Coordinate with sales on timelines for equipment setups
- Assist warranty administrator
- Maintain a clean, organized, and safe service counter and customer area
- Stay informed on equipment models, product updates, and basic parts compatibility
Qualifications
- High school diploma or equivalent
- 1–3 years of experience in heavy equipment, automotive, or mechanical service support
- Former technician experience strongly preferred
- Strong mechanical aptitude and understanding of heavy equipment
- Excellent communication and customer service skills
- Proficiency with computers, ERP systems, and Microsoft Office
- Ability to read and interpret basic schematics, manuals, and technical information
- Strong organizational skills and attention to detail
- Ability to lift up to 50 lbs. and stand for extended periods
- Valid driver’s license required
Preferred Skills:
- Familiarity with brands such as DEVELON, Bobcat, Caterpillar, John Deere, Volvo, or Komatsu
- Experience with POS or ERP systems
- Ability to multitask in a fast-paced environment
Working Conditions:
- Store-based role with standard hours (Monday–Friday, 7:00 AM–5:00 PM)
- Occasional overtime during peak seasons or events
- Regular interaction with customers, vendors, and team members
Benefits:
- Competitive salary commensurate with experience
- Health and life insurance
- Paid time off and holidays
- Simple IRA retirement plan with company match
- Opportunities for professional development and growth within the company
How to Apply:
Interested candidates should submit their resume through Indeed.
Barry Equipment Co., Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Note: Only shortlisted candidates will be contacted for interviews.
Pay: $30.00 - $40.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Work Location: In person
